Hi Sandy
You don't mention the version of Windows you are using, but, try the
following and see if it helps:
Try Start->Run->
sfc /scannow
Have your XP CD ready
also...
Clearing the Temporary Internet Cache -
Safely Delete the Temporary Internet Files
http://www.mvps.org/winhelp2002/delcache.htm
Check to see if you have any ad or popup blockers, if so disable them and
see if that helps.
If they have the Google or Yahoo toolbar or the Yahoo Companion disable or
uninstall it and see if that solves the problem. These are known to
sometimes cause this problem.
You should also check for any scumware on the system which can cause this
problem:
Be aware, your Anti-Virus won't detect all types of warez, Trojans, malware,
worms, etc and neither can other aware or spyware related programs such as
AdAware and SpyBot. They don't have the proper definitions. So even if you
run it and nothing shows up, it does not mean your system is clean. It
takes a series of programs to fully clean your machine. Some very aggressive
and damaging variants of malware can replicate themselves repeatedly, or
mutate, if not removed properly. Follow the steps here:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Then visit these two sites to test for parasites and help basic cleaning:
On-Line Check
http://aumha.org/a/noads.htm
and
Quick-Fix Protocol.
http://aumha.org/a/quickfix.php
Also download and install HiJackThis -
This will show i f you have any other nasties on your system, , what kind
and where.
How to download and install HiJackThis:
http://www.majorgeeks.com/HijackThis_d3155.html
Please DO NOT post your log to this newsgroup. It is important that you go
to one of the HiJackThis Support Forums below and allow the experts there
to analyze it for you.:
AumHa HiJackThis Forum
http://forum.aumha.org/viewforum.php?f=30
or HJT - CastleCops
http://castlecops.com/f67-Hijackthis_Spyware_Viruses_Worms_Trojans_Oh_My.html
to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.
(Note: You will have to Register before posting on these Forums. Please
follow all posting instructions carefully to avoid having your log deleted
or ignored. All responders are volunteers and they are very busy, so please
be patient.)
Hope this helps.
Jan
MS MVP - Windows IE [AumHa]
Data/Comp Technology
www.datacomptech.com
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