internet connection

[debbie]

I am having trouble connecting to the internet. It seems
to be a problem with the system software as the same thing
is happening with both my wireless network and when I
connect directly to the dsl modem. For both, the
connection seems to be enabled, however, when I try to use
internet applications, they don't seem to recognize the
connection. Any ideas? I have been able to connect to
networks in the past, but the past 2 networks I have tried
to connect to have no worked. Any ideas? Thanks.

 

[Chuck]

I am having trouble connecting to the internet. It seems
to be a problem with the system software as the same thing
is happening with both my wireless network and when I
connect directly to the dsl modem. For both, the
connection seems to be enabled, however, when I try to use
internet applications, they don't seem to recognize the
connection. Any ideas? I have been able to connect to
networks in the past, but the past 2 networks I have tried
to connect to have no worked. Any ideas? Thanks.

Debbie,

Try a couple quick tests to start please.

From a command window (Start - Run - cmd):
1) Ping www.yahoo.com.
2) Ping 66.94.230.33.
Report error messages.

From your browser:
3) Browse www.yahoo.com.
4) Browse 66.94.230.33.
Report error messages.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.

 

[Debbie]

Thank you very much for your help. I ran the tests you
mentioned with both the wireless connection and with the
computer directly connected to the dsl modem through an
ethernet cable. The following are the error messages for
each of them.

Thanks again,

Debbie

--

wireless

From a command window (Start - Run - cmd):
1) Ping www.yahoo.com.

"Ping request could not find host www.yahoo.com. Please
check the name and try again."

2) Ping 66.94.230.33.

"Request timed out." "Packets: Sent = 4, Received = 0,
Lost = 4 (100% loss)"


From your browser:
3) Browse www.yahoo.com.

www.yahoo.com could not be found. Please check the name
and try again.

4) Browse 66.94.230.33.

The operation timed out when attemption to contact
66.94.230.33.


ethernet cable

From a command window (Start - Run - cmd):
1) Ping www.yahoo.com.

"Ping request could not find host www.yahoo.com. Please
check the name and try again."

12) Ping 66.94.230.33.

"Request timed out." "Packets: Sent = 4, Received = 0,
Lost = 4 (100% loss)"

From your browser:
3) Browse www.yahoo.com.

"could not find www.yahoo.com. Pleaes check the name and
try again."

4) Browse 66.94.230.33.

"The operation timed out when attempting to contact
66.94.230.33."

 

[Anon]

I have been having the same problem, i reinstalled xp
twice, each time i can use the internet for a while, but
after a while, it will conenct, but no data ever gets
received, all requests time out, i have panda anti-
virus, and adaware installed in both instances.

i am going to try a different windows disk later this
week.

 

[Anon]

Oh, also i have tried SFC.exe to verify system files, and
created a new user in case it was the registry, both
without success.

 

[Debbie]

Chuck,

I seem to have gotten the wireless connection working,
though, as usual with me and computer problems, I have no
idea how. Thanks again for all your help. I was
surprised to receive an answer so quickly.

Debbie

 

[Chuck]

Thank you very much for your help. I ran the tests you
mentioned with both the wireless connection and with the
computer directly connected to the dsl modem through an
ethernet cable. The following are the error messages for
each of them.

Thanks again,

Debbie

Debbie,

OK, that rules out the possible dns hijack (which has been reported recently in
various forums).

Please provide ipconfig information for each computer, again for each
connection.
Start - Run - "cmd". Type "ipconfig /all >c:\ipconfig.txt" into the command
window - Open c:\ipconfig.txt in Notepad, copy and paste into your next post.

I'm wondering if there's something you're explaining that I'm not getting.
"I have been able to connect to networks in the past, but the past 2 networks I
have tried to connect to have no worked."
What networks have you connected to in the past?
What are the past 2 networks?

What did you change just before this problem was observed?

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.

 

[Chuck]

Chuck,

I seem to have gotten the wireless connection working,
though, as usual with me and computer problems, I have no
idea how. Thanks again for all your help. I was
surprised to receive an answer so quickly.

Debbie

Debbie,

Well, congrats on getting it working. Thanks for updating us.

And post back here again if you need help again.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.