internet access

[john]

Running win2000 pro with a motorola surfboard cable modem.
I can't access the internet. opening IE i get page can not
be displayed. called isp provider(comcast)they couldn't
help.

At command prompt typed ipconfig /all, only info displayed
is node type-broadband, ip routing enabled-no, wins proxy
enabled-no. Then removed and reinstalled nic card and
driver, still same problem. moved the cable from the modem
to a different computer and internet worked fine.

Internet was working fine several months ago. Then caught
spyware and cleaned system with spybot, adaware and hijack
this. After cleaning system ran fine but no internet
access.

Can anyone supply any ideas?

 

[Jason Hall [MSFT]]

--------------------

From: "john" <[email protected]>
Subject: internet access
Date: Wed, 31 Mar 2004 14:16:45 -0800

Running win2000 pro with a motorola surfboard cable modem.
I can't access the internet. opening IE i get page can not
be displayed. called isp provider(comcast)they couldn't
help.

At command prompt typed ipconfig /all, only info displayed
is node type-broadband, ip routing enabled-no, wins proxy
enabled-no. Then removed and reinstalled nic card and
driver, still same problem. moved the cable from the modem
to a different computer and internet worked fine.

Internet was working fine several months ago. Then caught
spyware and cleaned system with spybot, adaware and hijack
this. After cleaning system ran fine but no internet
access.

Can anyone supply any ideas?

---------------------

If you aren't getting any IP address information, I would suggest
uninstalling TCP/IP, and then reinstalling it.

--
~~~ JASON HALL ~~~
Performance Support Specialist,
Microsoft Enterprise Platforms Support
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