Intellimouse Explorer USB problem

  • Thread starter Thread starter Jim
  • Start date Start date
J

Jim

Recently my Intellimouse Explorer started hanging up
(pausing) and I receive a simultaneous audible "ding-
dong" when it happens. It doesn't happen for the first
few minutes the machine is on, however after a few
minutes it starts without warning. I get a "ding-dong"
when it pauses and another when is starts up again.
Sometimes in rapid succession, sometimes not. After a
few of these the mouse shuts down and does not respond at
all. The red light (optical mouse) which indicates the
mouse is on turns off as well. I have tried the
troubleshooting guide, uninstalling and reinstalling the
mouse and updating the new drivers. Nothing has worked,
please help.


Here are the specifics about my comp:

Intel Pentium 4 2.8 Ghz
1GB RAM
RAID 0 (dual 120 GB HD's)
The only other USB device hooked up is a Wacom tablet
which has been hooked up without problem for quite some
time. I have not installed any new software or made
changes to the computer which coincide with the problem
it just seems to have started out of the blue, however, I
did a system restore back a week ago, before the problem
started to no avail. When the Intellimouse goes bad, the
Wacom tablet mouse and pen work.

Thanks in advance.

Jim
 
Call MS Parts and Replacement and explain the situation to them. They
should be able to help you out

1-800-360-7561 is the number.
 
Gary said:
Call MS Parts and Replacement and explain the situation to them. They
should be able to help you out

1-800-360-7561 is the number.
Click to expand...

The ding-dong is the connect/disconnect audible. It certainly indicates
a broken cable. There was a particular Intellimouse that has a broken
cable just inside the case at the stress relief. MS had a
repair/replacement program. Check the MS Intellimouse site.

Q
 
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