Intel SATA RAID Failure -- Need Help

D

Dan

Hi,

It looks like one of the disks in a simple mirror failed. The Intel
RAID Utility doesn't seem to have any tests I can run so I assume Disk 1
needs to be replaced. If I replace the disk, do I need to use the same
model disk and size? Report details below.

TIA,
Dan

Intel(R) Application Accelerator RAID Edition, 3.5.5.6081
Saturday, November 03, 2007 6:43:27 PM (Local)
Saturday, November 03, 2007 11:43:27 PM (GMT)

Operating System
Windows* XP* Home Edition (Build 5.1.2600, Service Pack 2)

Platform Information
Processor Type: Intel(R) Pentium(R) 4 Processor
Processor level: Family 15
Processor Revision: Model 2 Stepping 5
Active Processor Mask: 3
Number of Processors: 2

RAID Controller Information
IDE Controller: Intel(R) 82801ER SATA RAID Controller, ICH5R
Storage Kit Build(s): 3.5.6.6223,
Storage Kit Installed: 3.5.6.6223
RAID Option ROM Version: 3.5.6.6253
Driver Version: 3.5.6.6222
SATA Mode Support: Generation 1
Disk Timeout Value: Default
Flush Enable: Default, Disabled

RAID Device Information
Port0: ST3120026AS
Model: ST3120026AS
Firmware: 8.05
Device Type: ATA - Fixed
LBA (28-bit maximum): 0x0DF84758
LBA (48-bit maximum): 0x00000DF84758
CHS: 3FFF x 0010 x 003F
CHS Sectors: 0x00FBFC10
Disk Size (28-bit maximum): 111.8 GB (120,000,000,000
bytes)
Disk Size: 111.8 GB (120,000,000,000 bytes)
Current SATA Transfer Mode: Generation 1


Port1: ST3120026AS
Model: ST3120026AS
Firmware: 8.05
Device Type: ATA - Fixed
LBA (28-bit maximum): 0x0DF84758
LBA (48-bit maximum): 0x00000DF84758
CHS: 3FFF x 0010 x 003F
CHS Sectors: 0x00FBFC10
Disk Size (28-bit maximum): 111.8 GB (120,000,000,000
bytes)
Disk Size: 111.8 GB (120,000,000,000 bytes)
Current SATA Transfer Mode: Generation 1

RAID
Controller
Intel(R) 82801ER SATA RAID Controller, ICH5R
No data available for this device

RAID Volumes
ARRAY
Status: Degraded
Size: 111.7 GB
System Volume: Yes
Write Back Cache: Enabled
RAID Level: 1
Number of Disks: 2
Member Disks:
Port 0: ST3120026AS
Port 1: ST3120026AS
Event log
Found 2 event(s).

Event 0
TimeStamp: 0x1C4442B7CDF57D0
Function code of request: 0xFF
Unsuccessful retries: 0
Error code: 0x2
Additional user info: 0x1

Event 1
TimeStamp: 0x1C81104A1836686
Function code of request: 0x2A
Unsuccessful retries: 1
Error code: 0x4
Additional user info: 0x1000401


Physical Disks
ST3120026AS
Usage: Array Member
Status: Normal
System Disk: No
Total GB: 111.7 GB
Free GB: 0 GB
Member Volumes:
ARRAY

ST3120026AS
Usage: Array Member
Status: Failed
System Disk: No
Total GB: 111.7 GB
Free GB: 0 GB
Member Volumes:
ARRAY
 
P

Pecos

Dan said:
Hi,

It looks like one of the disks in a simple mirror failed. The Intel
RAID Utility doesn't seem to have any tests I can run so I assume Disk 1
needs to be replaced. If I replace the disk, do I need to use the same
model disk and size? Report details below.

TIA,
Dan

Intel(R) Application Accelerator RAID Edition, 3.5.5.6081
Saturday, November 03, 2007 6:43:27 PM (Local)
Saturday, November 03, 2007 11:43:27 PM (GMT)

Operating System
Windows* XP* Home Edition (Build 5.1.2600, Service Pack 2)

Platform Information
Processor Type: Intel(R) Pentium(R) 4 Processor
Processor level: Family 15
Processor Revision: Model 2 Stepping 5
Active Processor Mask: 3
Number of Processors: 2

RAID Controller Information
IDE Controller: Intel(R) 82801ER SATA RAID Controller, ICH5R
Storage Kit Build(s): 3.5.6.6223,
Storage Kit Installed: 3.5.6.6223
RAID Option ROM Version: 3.5.6.6253
Driver Version: 3.5.6.6222
SATA Mode Support: Generation 1
Disk Timeout Value: Default
Flush Enable: Default, Disabled

RAID Device Information
Port0: ST3120026AS
Model: ST3120026AS
Firmware: 8.05
Device Type: ATA - Fixed
LBA (28-bit maximum): 0x0DF84758
LBA (48-bit maximum): 0x00000DF84758
CHS: 3FFF x 0010 x 003F
CHS Sectors: 0x00FBFC10
Disk Size (28-bit maximum): 111.8 GB (120,000,000,000
bytes)
Disk Size: 111.8 GB (120,000,000,000 bytes)
Current SATA Transfer Mode: Generation 1


Port1: ST3120026AS
Model: ST3120026AS
Firmware: 8.05
Device Type: ATA - Fixed
LBA (28-bit maximum): 0x0DF84758
LBA (48-bit maximum): 0x00000DF84758
CHS: 3FFF x 0010 x 003F
CHS Sectors: 0x00FBFC10
Disk Size (28-bit maximum): 111.8 GB (120,000,000,000
bytes)
Disk Size: 111.8 GB (120,000,000,000 bytes)
Current SATA Transfer Mode: Generation 1

RAID
Controller
Intel(R) 82801ER SATA RAID Controller, ICH5R
No data available for this device

RAID Volumes
ARRAY
Status: Degraded
Size: 111.7 GB
System Volume: Yes
Write Back Cache: Enabled
RAID Level: 1
Number of Disks: 2
Member Disks:
Port 0: ST3120026AS
Port 1: ST3120026AS
Event log
Found 2 event(s).

Event 0
TimeStamp: 0x1C4442B7CDF57D0
Function code of request: 0xFF
Unsuccessful retries: 0
Error code: 0x2
Additional user info: 0x1

Event 1
TimeStamp: 0x1C81104A1836686
Function code of request: 0x2A
Unsuccessful retries: 1
Error code: 0x4
Additional user info: 0x1000401


Physical Disks
ST3120026AS
Usage: Array Member
Status: Normal
System Disk: No
Total GB: 111.7 GB
Free GB: 0 GB
Member Volumes:
ARRAY

ST3120026AS
Usage: Array Member
Status: Failed
System Disk: No
Total GB: 111.7 GB
Free GB: 0 GB
Member Volumes:
ARRAY
Click to expand...

If I am reading that report correctly, you will need the replacement to be
another SATA I 120 GB hard drive.

As to whether it *has* to be the same make and model - no, but you risk
compatibility and performance issues the farther you get away from the
original make/model/firmware. I would personally replace it with the same
make and model if you can and if you want to go that route.

It appears that you may have an older system with a 28-bit LBA support
limiting your new hard drive to 137 GB or less, but I could be wrong about
that. This line implies that:
Disk Size (28-bit maximum): 111.8 GB (120,000,000,000 bytes)
Click to expand...

The ICH5R Southbridge *does* support 48-bit LBA.

XP service pack 2 supports 48-bit LBA, so you are OK there.

If you replace the drive with a similar make and model, your other hard
drive might not have that many hours left. An investment in two new 250 GB
or larger drives and a BIOS update might be a better long term solution,
but that depends entirely on your specific situation.

You might look into whether a BIOS upgrade exists for your system allowing
48 LBA support that would break the 137 GB barrier, if needed. What is
your system / motherboard and do you know if it will support hard drives
greater than 137 GB? A BIOS flash if it goes terribly wrong can mean that
you will need a new BIOS or motherboard so it's not a risk free process.
It is relatively low risk if done by a experienced tech or if you are tech
savvy and follow the motherboard makers instructions very carefully.
 
D

Dan

If I am reading that report correctly, you will need the replacement to be
another SATA I 120 GB hard drive.

As to whether it *has* to be the same make and model - no, but you risk
compatibility and performance issues the farther you get away from the
original make/model/firmware. I would personally replace it with the same
make and model if you can and if you want to go that route.

It appears that you may have an older system with a 28-bit LBA support
limiting your new hard drive to 137 GB or less, but I could be wrong about
that. This line implies that:


The ICH5R Southbridge *does* support 48-bit LBA.

XP service pack 2 supports 48-bit LBA, so you are OK there.

If you replace the drive with a similar make and model, your other hard
drive might not have that many hours left. An investment in two new 250 GB
or larger drives and a BIOS update might be a better long term solution,
but that depends entirely on your specific situation.

You might look into whether a BIOS upgrade exists for your system allowing
48 LBA support that would break the 137 GB barrier, if needed. What is
your system / motherboard and do you know if it will support hard drives
greater than 137 GB? A BIOS flash if it goes terribly wrong can mean that
you will need a new BIOS or motherboard so it's not a risk free process.
It is relatively low risk if done by a experienced tech or if you are tech
savvy and follow the motherboard makers instructions very carefully.
Click to expand...

It's a Dell Dimension XPS Gen 2 system using Bios A06, the latest. It
looks like I can use drives larger than 137GB. So I am thinking of
movinf to 750 GB Seagates...
 
P

Pecos

It's a Dell Dimension XPS Gen 2 system using Bios A06, the latest. It
looks like I can use drives larger than 137GB. So I am thinking of
movinf to 750 GB Seagates...
Click to expand...

That's what I would consider if the original drive was not still under
warranty. You might check to see if the old drive is still covered by
warranty:

http://support.seagate.com/customer/warranty_validation.jsp

If you do decide to get two new drives, read this first! Apparently
there is an issue with motherboards using the ICH5R Southbridge and SATA
Gen II drives:

http://www.tomshardware.com/forum/243507-32-sata-compatible-sata-ports

The solution is that you would need to make sure that you can force Gen I
(150 MB/sec) on the new drive. Verify before you buy that the new hard
drives have a jumper setting that will allow you to force Gen I.

Have Fun!
 
P

Pecos

<snip>

One more thing - you might check in your BIOS to see if you have the option
to force GEN I 150 MB/sec. You should be able to theoretically use a GEN
II 300 MB/sec drive without the jumper if that is the case.
 

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