Intel Pro/1000 gigabit adapter

[tmsea]

I have a HP M8120N computer with Vista Home Premium. HP downloaded an
upgrade which installed the Intel Pro/1000 gigabit adapter (I think that is
where it came from.) Ever since then I have had problems shutting my
computer down. It goes to the blue screen and says Power fault.
I restored my computer to a date prior to when I got the upgrade, turned off
HP upgrades and the problem and software came back. Not sure from where
unless it was from Microsoft updates.
The diagnostic runs and Mircosoft says I need to intall the network dirver.
After figuring out how to install this driver; because you need to add a
script via the cmd prompt to install it, I have installed the driver and the
computer shuts down. But I have to reinstall the driver every time I want to
shut my computer down or my computer does not shut down and I get the same
diagnostic after I restart my computer that the driver needs to be installed.
Now I do not think that the driver should need to be installed every time
you want to shut your computer down so something is wrong.
I have talked with Intel and they say it is probably a OEM problem(not
really saying it is HP or Microsoft Vista) and that the driver should not
need to be reinstalled.

Anyone have any thoughts?

 

[MowGreen [MVP]]

I have talked with Intel and they say it is probably a OEM problem(not

really saying it is HP or Microsoft Vista)

a) OEM signifies that it's an HP issue, not Microsoft's. HP gets the
version of Windows at a discount rate and in return MUST provide Support
under the terms of the warranty.
b) HP provides the driver to MS to get it Certified for Vista.
When it's certified, then MS pushes it out to HP systems via their
update servers.

I'm still unclear as to what the issue is here. Can you roll the driver
back to the previous version ... in fact, was there an issue with the
adapter prior to the driver being updated ?

HP downloaded an upgrade which installed the Intel Pro/1000 gigabit adapter

No, the adapter had a DRIVER downloaded for it; it wasn't downloaded
from anywhere, it came with the system. You're confusing software and
hardware.

So, the 'problem' went away when you used system restore, but the driver
was downloaded and installed again ?
If that is the case, roll the driver back to the previous version and
HIDE the update the next time it's offered.
End of problem <w>

Restore a driver to its previous version
http://windowshelp.microsoft.com/Windows/en-US/Help/6851b81a-6280-4cc8-a916-257d9081f2b91033.mspx


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

 

[tmsea]

Here is intels actual response:
Hello Tom,

Thank you for contacting Intel(R) Technical Support.

That is not the way it should work. You need to install the driver only
once.
It sounds like you are having problems with the Operating System, we
strongly recommend you to contact the manufacturer of the system and
check with them if they have a fix for this situation.
The drivers provided by Intel(R) are tested against the Windows* Vista
Operating System and they work fine.

Regards,

Stefan S.
Intel( R) Technical Support

Below is the diagnostic I get from Microsoft after I restart my computer
after it goes to the blue screen from not shutting down. And this is the
driver I have to keep reinstalling everyime I want to shut my computer off.

From Microsoft:
Download and install the driver for Intel PRO/1000 Gigabit Adapter
This problem was caused by Intel PRO/1000 Gigabit Adapter, which was
created by Intel Corporation.
A solution is available that will solve this problem.
Solution

---------------------------------

To use this device, go online to Windows Update to install the latest
drivers.
How do I install drivers and other optional updates on Windows Vista?
To install optional updates, you need to review and then select them
from the list of updates that Windows finds for your computer.
Note: If you have turned on automatic updating, you might not see the
driver for Intel PRO/1000 Gigabit Adapter listed in optional updates. If
this is the case, the driver has already been downloaded to your
computer and you can ignore this problem report.

Open Windows Update.
In the left pane, click Check for updates, and then wait while Windows
looks for the latest updates for your computer.
If any updates are found, click View available updates.
Select the optional updates that you want, and then click Install. If
you are prompted for an administrator password or confirmation, type the
password or provide confirmation.

By the way when I go to Microsoft update like it suggests there is nothing
to update??


--
Tmsea

I have talked with Intel and they say it is probably a OEM problem(not
really saying it is HP or Microsoft Vista)

a) OEM signifies that it's an HP issue, not Microsoft's. HP gets the
version of Windows at a discount rate and in return MUST provide Support
under the terms of the warranty.
b) HP provides the driver to MS to get it Certified for Vista.
When it's certified, then MS pushes it out to HP systems via their
update servers.

I'm still unclear as to what the issue is here. Can you roll the driver
back to the previous version ... in fact, was there an issue with the
adapter prior to the driver being updated ?

HP downloaded an upgrade which installed the Intel Pro/1000 gigabit adapter

No, the adapter had a DRIVER downloaded for it; it wasn't downloaded
from anywhere, it came with the system. You're confusing software and
hardware.

So, the 'problem' went away when you used system restore, but the driver
was downloaded and installed again ?
If that is the case, roll the driver back to the previous version and
HIDE the update the next time it's offered.
End of problem <w>

Restore a driver to its previous version
http://windowshelp.microsoft.com/Windows/en-US/Help/6851b81a-6280-4cc8-a916-257d9081f2b91033.mspx


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

I have a HP M8120N computer with Vista Home Premium. HP downloaded an
upgrade which installed the Intel Pro/1000 gigabit adapter (I think that is
where it came from.) Ever since then I have had problems shutting my
computer down. It goes to the blue screen and says Power fault.
I restored my computer to a date prior to when I got the upgrade, turned off
HP upgrades and the problem and software came back. Not sure from where
unless it was from Microsoft updates.
The diagnostic runs and Mircosoft says I need to intall the network dirver.
After figuring out how to install this driver; because you need to add a
script via the cmd prompt to install it, I have installed the driver and the
computer shuts down. But I have to reinstall the driver every time I want to
shut my computer down or my computer does not shut down and I get the same
diagnostic after I restart my computer that the driver needs to be installed.
Now I do not think that the driver should need to be installed every time
you want to shut your computer down so something is wrong.
I have talked with Intel and they say it is probably a OEM problem(not
really saying it is HP or Microsoft Vista) and that the driver should not
need to be reinstalled.

Anyone have any thoughts?

 

[MowGreen [MVP]]

HP is supposed to provide the Support for this issue if the system is
still under warranty, Tom.

OK, let's see if I have the scenario correct now ... after starting the
system a newer driver is downloaded for the adapter, installed, and the
system BSODs / locks when trying to power it down.
Then the driver has to be reinstaled after each restart.
Is that correct ?

Did the Adapter cause an issue prior to installing the updated driver ?
If NOT, then:

Restore a driver to its previous version
http://windowshelp.microsoft.com/Windows/en-US/Help/6851b81a-6280-4cc8-a916-257d9081f2b91033.mspx


I did a Search at the Intel download page for Intel PRO/1000 Gigabit
Adapter. There is nothing there for Vista nor is there an adapter by
that name that does not include SERVER in it's name.

Did a Search at: http://catalog.update.microsoft.com/v7/site/home.aspx
There is nothing there for Intel PRO/1000 Gigabit Adapter for a Vista
system. Most of the adapters are named Intel(R) PRO/1000 Gigabit Server
Adapter and, once again, none are for Vista.

Either the name of the adapter is different or someone is jerking you
around, Tom.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

 

[tmsea]

MowGreen
Thanks for everything. Before I installed the driver the computer would not
shut down. And this problem only started some time after 1/1/08 after HP I
beleive upgraded the software.
Now to put it simple if I do not install the driver before I shut my
computer off my computer will not shut down.
So I guess I will try HP again because I have chatted with them about this
but I had not narrowed the problem down at that time. I only knew my
computer would not shut down and and I would get the diagnostic each time
after it would not shut down. But now I do know if I reload the driver each
time my computer does shut down.
I guess worse case I can load the driver each time before shutting off my
computer. It is on my desktop so it is no real problem. It just bugs me and
makes me wonder whats next.
Thanks
--
Tmsea

HP is supposed to provide the Support for this issue if the system is
still under warranty, Tom.

OK, let's see if I have the scenario correct now ... after starting the
system a newer driver is downloaded for the adapter, installed, and the
system BSODs / locks when trying to power it down.
Then the driver has to be reinstaled after each restart.
Is that correct ?

Did the Adapter cause an issue prior to installing the updated driver ?
If NOT, then:

Restore a driver to its previous version
http://windowshelp.microsoft.com/Windows/en-US/Help/6851b81a-6280-4cc8-a916-257d9081f2b91033.mspx


I did a Search at the Intel download page for Intel PRO/1000 Gigabit
Adapter. There is nothing there for Vista nor is there an adapter by
that name that does not include SERVER in it's name.

Did a Search at: http://catalog.update.microsoft.com/v7/site/home.aspx
There is nothing there for Intel PRO/1000 Gigabit Adapter for a Vista
system. Most of the adapters are named Intel(R) PRO/1000 Gigabit Server
Adapter and, once again, none are for Vista.

Either the name of the adapter is different or someone is jerking you
around, Tom.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Here is intels actual response:
Hello Tom,

Thank you for contacting Intel(R) Technical Support.

That is not the way it should work. You need to install the driver only
once.
It sounds like you are having problems with the Operating System, we
strongly recommend you to contact the manufacturer of the system and
check with them if they have a fix for this situation.
The drivers provided by Intel(R) are tested against the Windows* Vista
Operating System and they work fine.

Regards,

Stefan S.
Intel( R) Technical Support

Below is the diagnostic I get from Microsoft after I restart my computer
after it goes to the blue screen from not shutting down. And this is the
driver I have to keep reinstalling everyime I want to shut my computer off.

From Microsoft:
Download and install the driver for Intel PRO/1000 Gigabit Adapter
This problem was caused by Intel PRO/1000 Gigabit Adapter, which was
created by Intel Corporation.
A solution is available that will solve this problem.
Solution

---------------------------------

To use this device, go online to Windows Update to install the latest
drivers.
How do I install drivers and other optional updates on Windows Vista?
To install optional updates, you need to review and then select them
from the list of updates that Windows finds for your computer.
Note: If you have turned on automatic updating, you might not see the
driver for Intel PRO/1000 Gigabit Adapter listed in optional updates. If
this is the case, the driver has already been downloaded to your
computer and you can ignore this problem report.

Open Windows Update.
In the left pane, click Check for updates, and then wait while Windows
looks for the latest updates for your computer.
If any updates are found, click View available updates.
Select the optional updates that you want, and then click Install. If
you are prompted for an administrator password or confirmation, type the
password or provide confirmation.

By the way when I go to Microsoft update like it suggests there is nothing
to update??