Installing ADSL Driver for BT Voyager100 USB Modem/AOL

[Martin Brogan]

Dear All,

I presently run Windows XP HE & have recently installed
SP1a, I have purchased AOL Broadband using a BT enabled
ADSL telephone line.
My ADSL package comes with thethe BT Voyager 100 USB ADSL
Modem. My problem is that I cannot load the drivers for
this modem, as I keep getting the following error message.

ERROR LOADING NEWDEV.dll

I have tried to use the drivers sytem Doctor 100 & run
the setup.exe file. I then get another error message box,

GsiInst.exe - Entry point not found
The procedure entry point CM_Get_Child_Ex could not be
located in the dynamic link library SETUPAPI.dll.

I have searched my hard drives and recovery disc for
these files and can only locate the SETUPAPI.dll file.
The other files are not found on my hard drive or
recovery disc.

AOL have tried to sort the problem with e-mailing me new
drivers for the modem, but the same error messages keep
appearing. AOL also suggested as a last resort, that I
try reinstalling the operating system, but I am reluctant
to do so because the files that are listed as missing do
not appear in my hard drive or recovery disc.

I have run the windows sfc\scannow utility from the c:\
and everything is fine, I have also used Norton Utilities
windoctor, system doctor & utilities doctor and
everything is fine.

Has anyone encountered this problem with trying to
install AOL Broadband using a BT line, is there a problem
with their software? I could sure do with some helpful
advice on how to sort out my problem as I am fed up
trying to install this type of software in safe mode (as
directed by AOL).

Kind regards to all

Martin Brogan

 

[Jim Macklin]

Have you tried the modem mfg'r website for updated drivers?


in message | Dear All,
|
| I presently run Windows XP HE & have recently installed
| SP1a, I have purchased AOL Broadband using a BT enabled
| ADSL telephone line.
| My ADSL package comes with thethe BT Voyager 100 USB ADSL
| Modem. My problem is that I cannot load the drivers for
| this modem, as I keep getting the following error message.
|
| ERROR LOADING NEWDEV.dll
|
| I have tried to use the drivers sytem Doctor 100 & run
| the setup.exe file. I then get another error message box,
|
| GsiInst.exe - Entry point not found
| The procedure entry point CM_Get_Child_Ex could not be
| located in the dynamic link library SETUPAPI.dll.
|
| I have searched my hard drives and recovery disc for
| these files and can only locate the SETUPAPI.dll file.
| The other files are not found on my hard drive or
| recovery disc.
|
| AOL have tried to sort the problem with e-mailing me new
| drivers for the modem, but the same error messages keep
| appearing. AOL also suggested as a last resort, that I
| try reinstalling the operating system, but I am reluctant
| to do so because the files that are listed as missing do
| not appear in my hard drive or recovery disc.
|
| I have run the windows sfc\scannow utility from the c:\
| and everything is fine, I have also used Norton Utilities
| windoctor, system doctor & utilities doctor and
| everything is fine.
|
| Has anyone encountered this problem with trying to
| install AOL Broadband using a BT line, is there a problem
| with their software? I could sure do with some helpful
| advice on how to sort out my problem as I am fed up
| trying to install this type of software in safe mode (as
| directed by AOL).
|
| Kind regards to all
|
| Martin Brogan

 

[Dargen Blather]

I'm getting the same error message after XP loads:
"Error in newdev.dll"
"Missing entry: ClientSideInstall"
The pop-up window is labelled "RUNDLL"
These pop-up windows are coming up 5 times for me. This
seems to be for all the new hardware i just installed, as
though XP is trying to find a way to register the new
hardware in the registry but is having a problem which the
pop-up windo gives no clue to.
I have hardware errors in Device Manager which appears to
coincide with this, but I'm not at all certain.
I can't find anything on this or how to repair it either.

Any help would be immensely appreciated - DB

 

[maurice]

I have exactly the same problem
did you manage to sort it Martin?

 

[orodator]

Me Tooo
I don't have the answer unfortunately but apparently there is
possibility that it is linked with the USB port of the pc. (For what
have been told).
It might be possible that the usb is not working properly and therefor
creates this pb.

If someone has a better solution?

nb: the funny thing with it, is that I managed to install the drive
twice on my laptop and removed it twice but the third time I got thi
message error!