Installed Vista Upgrade; Now no Sound, WebCam, NAVIDIA


E

ExhaleBabs

Hello,

I had XP on HP dV9074cl. I installed Vista Home Premium Express Upgrade. I
have upgraded drivers including the sound drivers, web cam, NAVIDIA, etc.
After going into Device Manager I note the following:

Sound, Vdeo & Game: the Conextant High Definition audio works fine.
However, under that same heading: ADS Instant HDTV PCI has a yellow
exclamation point; It notes that: "device could not start" and clcking on
solutions: another note that "could not load driver." However, when I click
update, there is a note that: "windows has determined the driver software for
your device is up to date." Of course, I deleted software and re-installed;
but again experencing the same response. I have also tried downloading the
devices directly from the HP Vista Upgrad web site and microsoft.

I encounter the same experience with: NAVIDA nForce Networking Controller.

The WebCam now works; but not via the icons on desktop or the all programs
listing; and there is no icon for Webcam on the QuickPlay. However, I can
access the WebCamDemo via all programs listing,and the demo works.

Once advice was to revert to XP Home Edition. Since everything else seems
to be working o.k., I was hoping someone could provide advice. HP would not
help because Vista was not "initially installed" on my notebook.

I did make recovery disks! <s>. Hope there is a "fix" for this. If not, I
guess I will have to "revert" as suggested to XP using the recovery disks.

Thanks. As you can see, I am a novice at this. I purchased a notebook for DH
for Christmas with pre-installed Vista, and really enjoyed Vista. I decided
to then try the free up-grade Vista diskettes that were mailed to me after
the purchase of my HP notebook which included a HP Ugrade Utility diskette
for Vista and the Vista Home Premium Express Upgrad diskette.

Thanks
 
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C

CB

ExhaleBabs said:
Hello,

I had XP on HP dV9074cl. I installed Vista Home Premium Express Upgrade. I
have upgraded drivers including the sound drivers, web cam, NAVIDIA, etc.
After going into Device Manager I note the following:

Sound, Vdeo & Game: the Conextant High Definition audio works fine.
However, under that same heading: ADS Instant HDTV PCI has a yellow
exclamation point; It notes that: "device could not start" and clcking on
solutions: another note that "could not load driver." However, when I click
update, there is a note that: "windows has determined the driver software for
your device is up to date." Of course, I deleted software and re-installed;
but again experencing the same response. I have also tried downloading the
devices directly from the HP Vista Upgrad web site and microsoft.

I encounter the same experience with: NAVIDA nForce Networking Controller.

The WebCam now works; but not via the icons on desktop or the all programs
listing; and there is no icon for Webcam on the QuickPlay. However, I can
access the WebCamDemo via all programs listing,and the demo works.

Once advice was to revert to XP Home Edition. Since everything else seems
to be working o.k., I was hoping someone could provide advice. HP would not
help because Vista was not "initially installed" on my notebook.

I did make recovery disks! <s>. Hope there is a "fix" for this. If not, I
guess I will have to "revert" as suggested to XP using the recovery disks.

Thanks. As you can see, I am a novice at this. I purchased a notebook for DH
for Christmas with pre-installed Vista, and really enjoyed Vista. I decided
to then try the free up-grade Vista diskettes that were mailed to me after
the purchase of my HP notebook which included a HP Ugrade Utility diskette
for Vista and the Vista Home Premium Express Upgrad diskette.

Thanks

ExhaleBabs,

Let me see if I understand your statements correctly. Am I correct in
assuming the HP laptop you bought with XP installed also came with a free
upgrade to Vista? When you purchased the XP laptop from HP did HP say it came
with a free upgrade?
If so, then HP is responsible for troubleshooting your problems until the
end of your warranty because the laptop came with Vista. It may not have come
installed with Vista but Vista was part of the selling point and HP sent you
the Vista disk.

I would never purchase any computers or anything else from HP.
Everything I read about HP tells me their customer support and technical
support is absolutely terrible. This is just another case of "you get what
you pay for".

I would call HP and demand that they troubleshoot your computer. If
they still refuse I would contact an attorney. If HP has done this to many
people I would entertain a class action lawsuit.

If you don't wish to contact an attorney I would suggest that you send
messages to any and all forums explaining how terrible HP has treated you.
You can then save thousands of people from experiencing the same shitty
treatment from HP.

Have a nice day.

C.B.

Have a nice day.

C.B.
 
C

Chuck

Actually, my experience with HP support has been better than with Dell.
I've had hardware and software issues with computers from HP, Dell, and
Gateway over the years.
The worst hardware and service center problems were with an HP laptop. (was
returned from the service center several times with more problems than it
had to begin with) The most catastrophic failure was with a Gateway Laptop
(power supply).
Dell had DOA desktops, screwed up orders, unknowledgeable and uncooperative
reps. Had it not been a Dell corporate account, things might have ended up
in court.
 
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C

CB

Chuck said:
Actually, my experience with HP support has been better than with Dell.
I've had hardware and software issues with computers from HP, Dell, and
Gateway over the years.
The worst hardware and service center problems were with an HP laptop. (was
returned from the service center several times with more problems than it
had to begin with) The most catastrophic failure was with a Gateway Laptop
(power supply).
Dell had DOA desktops, screwed up orders, unknowledgeable and uncooperative
reps. Had it not been a Dell corporate account, things might have ended up
in court.

Chuck,

I have had relatively few problems with the hardware and software I
have received from Dell. Personally, I think Dell is number one when it comes
to replacing hardware on an advance basis, provided you purchase the warranty
that allows advance exchange. I have only good things to say about Dell's
hardware replacement warranty.
I do agree with you that the majority of Dell's customer service agents
and technical service agents have an abysmal record troubleshooting or
resolving issues. This is what happens when a company outsources their
employees and pays said employees peanuts compared to what the company would
have to pay a knowledgeable American to do the same work. You get what you
pay for. The business practices of most American companies leave a lot to be
desired, but then again, when the entire focus of a company is based purely
on profit as opposed to customer service that is what happens. Most American
companies could care less about their past or current customers, focusing
instead on future customers. It is pathetic.
I have a standard method I use when I encounter one of these (learn as
you go, read the answer from the manual) customer support or technical
support agents. I request to speak to a supervisor. If that supervisor knows
nothing I request that he or she elevate the problem to a higher supervisor.
I am then able to speak to someone in America who knows how to troubleshoot
the issue. If none of these steps work I simply hang up and call again. I
repeat the procedure until I get someone who knows something about computers.
I do want to make something abundantly clear. I am not a racist and I
am not a bigot. However, when I am forced to speak with someone who is
ill-equipped to handle the problem it causes nothing but aggravation and
frustration. The most frustrating thing about American companies is that the
majority of their customer support and technical support agents cannot
overcome their accent which makes it almost impossible to understand them.
When I say "pardon", "excuse me" or "I can't understand you" (very politely
and with due respect) they usually become impolite, rude or hostile. I focus
on their words and listen very, very carefully but I still have a problem
understanding them. This is not their fault. It is the fault of the companies
that do the hiring. I have a great amount of respect for anyone, regardless
of their country of origin, who tries to better themselves and make a better
life for their families, especially when it entails learning a second
language. I feel for them. I really do.
Have a nice day.

C.B.
 

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