Cory said:
Not sure as I was not here when he started it but heis
getting an error message stating low on virtual memory.
Still frozen at 18 minutes.
-----Original Message-----
Did you disable any anti-virus software prior to upgrading to XP?
--
Regards,
Fraser Dickson [MCP]
Cory Grant said:
My dad bought the XP upgrade and it freezes up on him at
the Installing Windows screen with anywhere between 16- 18
minutes remaining. He has an HP computer but I dont know
what version of windows he had before. I took the disc
out and turned the power of and on again so he could play
his games but the xp screen came back on and said to
insert disc . I did and it went down to 18 minutes and
froze up again, Any suggestions would be appreciated.
Thanks!!!
HP's are proprietary little machines. Since you didn't say what your dad
is upgrading *from* or give any details about his computer, it isn't
possible to give you specifics. Here is some installation
troubleshooting information for you:
There are two ways of installing XP - a clean install where the hard
drive is formatted first and an upgrade install where the new operating
system is installed "on top" of the old operating system. If you are
doing the latter, try a clean install instead. Formatting the drive
will wipe all current data, so you would expect to reinstall programs
from cd and restore data from backups. Be sure all peripherals
(printers, scanners, cameras) are disconnected and any BIOS-level
antivirus is disabled. If you are already doing a clean install and the
installation is failing, you probably have bad hardware. Start with a
RAM test - I like Memtest86 from
www.memtest86.com - and let the test
run for an extended time, like overnight (unless you get errors
immediately). If the RAM is good, then run a hard drive diagnostic
utility, which you can get from the drive mftr.'s website.
It does sound like your dad's machine is currently in an unknown state
and probably will have to be restored to whatever it was before he
tried to upgrade it, or at the least formatted and XP clean installed.
That will mean having all the proper drivers on hand. You might want to
encourage your dad to take his machine to a good local computer repair
shop at this point, where they will be able to put it right for him.
Malke
