Installation Problem

[Rascal]

I apologize for what is basically a duplicate posting - but for some reason
my prior posting shows up on the forum but when I click on it I get it I get
'community message not available'. Perhaps my specific mention of a third
party software product is causing a problem (?) - so I am unable to see
responses that have been posted.

In any case, when trying to install a money management software product
(after a prior version was installed) I see files extracting and then get the
message 'Microsoft has encountered a problem and needs to close. No files are
created - the install does not get very far at all.

Many attempts including un-stalling the prior version, running the software
vendors clean-up utiltiy, running the Microsoft Install clean up utility
(this product does not show up in the list as one that can be cleaned up),
installing from a new account - have all failed to produce anything but the
same Microsoft message.

I know that I have to work more with the vendor - but does anyone have any
ideas as to how I can get more information to diagnose this problem?

 

[Andrew E.]

Go to run,type:%Temp% Go to edit,select all,delete all,close out,empty
recycle bin.Go to run,type:regedit In regedit,expand:HKEY_LOCAL_MACHINE/
software,locate the old 3rd party software,R.click,delete,close out.Expand:
HKEY_LOCAL_USER/software,do the same,close when thru.Open my computer,
search,type in the 3rd party software,in results,delete all (use the
option,show
hidden files/folders).Reboot pc,retry installation.Also,if that doesnt cut
it,boot
to xp cd,recovery,in recovery type:Listsvc Scroll thru & write down 3rd
party
services,once thru,exit,typeisable Follow the wizard & disable 3rd party.

 

[Brian A.]

I apologize for what is basically a duplicate posting - but for some reason
my prior posting shows up on the forum but when I click on it I get it I get
'community message not available'. Perhaps my specific mention of a third
party software product is causing a problem (?) - so I am unable to see
responses that have been posted.

In any case, when trying to install a money management software product
(after a prior version was installed) I see files extracting and then get the
message 'Microsoft has encountered a problem and needs to close. No files are
created - the install does not get very far at all.

Many attempts including un-stalling the prior version, running the software
vendors clean-up utiltiy, running the Microsoft Install clean up utility
(this product does not show up in the list as one that can be cleaned up),
installing from a new account - have all failed to produce anything but the
same Microsoft message.

I know that I have to work more with the vendor - but does anyone have any
ideas as to how I can get more information to diagnose this problem?

Check the Event Viewer for any errors and a possible resolution to the
problem.
Click Start > Run, type in: eventvwr.msc and press Enter or click Ok.
Expand the event viewer window.
Click once on either Applications or System in the Left pane.
Double click on an error listed in the Right pane to bring up a details window.
Click the link if present at the end of the description to a page with a
"possible solution".

--


Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Rascal]

Check the Event Viewer for any errors and a possible resolution to the
problem.
Click Start > Run, type in: eventvwr.msc and press Enter or click Ok.
Expand the event viewer window.
Click once on either Applications or System in the Left pane.
Double click on an error listed in the Right pane to bring up a details window.
Click the link if present at the end of the description to a page with a
"possible solution".

--


Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

I did and learned that it is a BEX event type in setup.exe - pulled out this
txt file - but I'm afraid I didn't find any clues in there:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Setup.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="cipher.dll" SIZE="34080" CHECKSUM="0xBF928D49"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x913B" LINKER_VERSION="0x0"
LINK_DATE="05/03/2002 21:15:39" UPTO_LINK_DATE="05/03/2002 21:15:39" />
<MATCHING_FILE NAME="ISsetup.exe" SIZE="267552" CHECKSUM="0x198E7E7"
BIN_FILE_VERSION="11.50.0.42618" BIN_PRODUCT_VERSION="11.50.0.0"
PRODUCT_VERSION="17.1.5.3 " FILE_DESCRIPTION="Setup Launcher


"
COMPANY_NAME="Intuit "
PRODUCT_NAME="Quicken 2008 "
FILE_VERSION="17.1.5.3 "
ORIGINAL_FILENAME="Setup.exe" INTERNAL_NAME="Setup"
LEGAL_COPYRIGHT="Copyright (C) 2005 Macrovision Corporation
" VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x49BF5" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="11.50.0.42618" UPTO_BIN_PRODUCT_VERSION="11.50.0.0"
LINK_DATE="11/14/2005 06:58:26" UPTO_LINK_DATE="11/14/2005 06:58:26"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="msizap.exe" SIZE="94720" CHECKSUM="0x17C465B6"
BIN_FILE_VERSION="3.1.4000.2726" BIN_PRODUCT_VERSION="3.1.4000.2726"
PRODUCT_VERSION="3.1.4000.2726" FILE_DESCRIPTION="Windows® Installer Data
Zapper" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows Installer
- Unicode" FILE_VERSION="3.1.4000.2726" ORIGINAL_FILENAME="msizap.exe"
INTERNAL_NAME="msizap" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1FE14"
LINKER_VERSION="0x50002" UPTO_BIN_FILE_VERSION="3.1.4000.2726"
UPTO_BIN_PRODUCT_VERSION="3.1.4000.2726" LINK_DATE="06/16/2006 09:38:21"
UPTO_LINK_DATE="06/16/2006 09:38:21" VER_LANGUAGE="Language Neutral [0x0]" />
<MATCHING_FILE NAME="QCustomAction.dll" SIZE="128288"
CHECKSUM="0x6D7A71F1" BIN_FILE_VERSION="17.1.5.3"
BIN_PRODUCT_VERSION="17.1.5.3" PRODUCT_VERSION="17.1.5.3"
FILE_DESCRIPTION="Quicken Setup Library" COMPANY_NAME="Intuit Inc."
PRODUCT_NAME="Quicken for Windows" FILE_VERSION="17.1.5.3"
ORIGINAL_FILENAME="QCustomAction.DLL" INTERNAL_NAME="QCustomAction.DLL"
LEGAL_COPYRIGHT="Copyright © 2007 by Intuit Inc." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x10004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x266D1" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="17.1.5.3"
UPTO_BIN_PRODUCT_VERSION="17.1.5.3" LINK_DATE="12/06/2007 09:15:14"
UPTO_LINK_DATE="12/06/2007 09:15:14" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="Quicken 2008.msi" SIZE="3772544"
CHECKSUM="0xADBBE372" />
<MATCHING_FILE NAME="Setup.exe" SIZE="1357088" CHECKSUM="0xD0E76047"
BIN_FILE_VERSION="15.0.0.1" BIN_PRODUCT_VERSION="15.0.0.1"
PRODUCT_VERSION="15, 0, 0, 1" FILE_DESCRIPTION="Setup.exe"
COMPANY_NAME="Intuit, Inc." PRODUCT_NAME="Setup" FILE_VERSION="15, 0, 0, 1"
ORIGINAL_FILENAME="Setup.exe" INTERNAL_NAME="Setup.exe" LEGAL_COPYRIGHT="(c)
Intuit, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x15B50B"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="15.0.0.1"
UPTO_BIN_PRODUCT_VERSION="15.0.0.1" LINK_DATE="12/06/2007 09:15:36"
UPTO_LINK_DATE="12/06/2007 09:15:36" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="WindowsInstaller-KB893803-v2-x86.exe"
SIZE="2585872" CHECKSUM="0xB31EA43E" BIN_FILE_VERSION="3.1.0.0"
BIN_PRODUCT_VERSION="3.1.0.0" PRODUCT_VERSION="3.1" FILE_DESCRIPTION="Update
Package" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="MSI 3.1"
FILE_VERSION="3.1" ORIGINAL_FILENAME="SFXCAB.EXE" INTERNAL_NAME="SFXCAB.EXE"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x280514" LINKER_VERSION="0x60000"
UPTO_BIN_FILE_VERSION="3.1.0.0" UPTO_BIN_PRODUCT_VERSION="3.1.0.0"
LINK_DATE="11/11/2004 21:11:30" UPTO_LINK_DATE="11/11/2004 21:11:30"
VER_LANGUAGE="Language Neutral [0x0]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6"
BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119"
PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53"
UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
</DATABASE>


'

 

[Rascal]

Go to run,type:%Temp% Go to edit,select all,delete all,close out,empty
recycle bin.Go to run,type:regedit In regedit,expand:HKEY_LOCAL_MACHINE/
software,locate the old 3rd party software,R.click,delete,close out.Expand:
HKEY_LOCAL_USER/software,do the same,close when thru.Open my computer,
search,type in the 3rd party software,in results,delete all (use the
option,show
hidden files/folders).Reboot pc,retry installation.Also,if that doesnt cut
it,boot
to xp cd,recovery,in recovery type:Listsvc Scroll thru & write down 3rd
party
services,once thru,exit,typeisable Follow the wizard & disable 3rd party.

Andrew, I followed all instructions except the last - and still get the same
result.

I'm having a bit of trouble with the last. Would you be so kind as to
provide a bit more detail around "boot to xp cd,recovery,in recovery
type:Listsvc ". I have the original xp cd - and when I change the boot
sequence to boot from cd rom I get a message that the cd rom does not exist.