Installation loop

[Bill Fisher]

Just bought XP-Home to upgrade from awful ME. Installation
process loops between the "Welcome to XP" screen and the
enter product key screen. I only getr started entering the
product key and it fashes back to the "Welcome..." screen.
To get MS help I need the product ID; to get the Id it
must be installed; my problem is I can't get it installed!!
I'm going bonkers here. Thanks for any help. Bill F

 

[Nicholas]

Before upgrading any existing Windows installation, it would be prudent to
run the Upgrade Advisor for Windows XP. This tool will report what hardware
or software may be incompatible with Windows XP. If you follow the Upgrade
Advisor's recommendations, you should not have any problem upgrading to
Windows XP.

If you fail to utilize the Upgrade Advisor, you may run into incompatibility issues.
Just inserting the Windows XP Upgrade CD in the CD Drive and selecting
"upgrade" is not going to give you the desired result. You must "prepare and
plan" your computer before beginning the upgrade process.

Windows XP Upgrade Advisor
http://support.microsoft.com/default.aspx?scid=kb;en-us;307726

It is imperative that you have the latest BIOS update installed. Visit the support
website of the manufacturer of your computer or motherboard for instructions
on updating your computer's BIOS.

Accessing Motherboard BIOS
http://www.michaelstevenstech.com/bios_manufacturer.htm

HOW TO: Prepare to Upgrade Windows 98 or
Windows Millennium Edition to Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;316639

Troubleshooting Windows XP Setup
http://www.kellys-korner-xp.com/xp_setup.htm


Also, physically disconnect all your peripheral hardware devices,
especially USB devices. Uninstall any antivirus program, too!

Most importantly, it would be prudent to perform a backup of
any data files you have, just in case a problem should occur.

Important: When you are ready to upgrade to Windows XP,
make sure to select the default "Upgrade" option
during the initial setup phase. Do not select the
alternative "New Installation" option!


--
Nicholas

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| Just bought XP-Home to upgrade from awful ME. Installation
| process loops between the "Welcome to XP" screen and the
| enter product key screen. I only getr started entering the
| product key and it fashes back to the "Welcome..." screen.
| To get MS help I need the product ID; to get the Id it
| must be installed; my problem is I can't get it installed!!
| I'm going bonkers here. Thanks for any help. Bill F

 

[Ron Rector]

Click on start and go to run. Type in msconfig and hit ok.
Go to the startup tab and look in your list. Do you have
anything in tehre starting out with the letters WINK??
If so, you have the w32.klez virus. Here are the removal
instructions and a tool to clean it.

W32.Klez Removal Tool
http://tinyurl.com/538

 

[Amethyst]

Click on start and go to run. Type in msconfig and hit ok.
Go to the startup tab and look in your list. Do you have
anything in tehre starting out with the letters WINK??
If so, you have the w32.klez virus. Here are the removal
instructions and a tool to clean it.

W32.Klez Removal Tool
http://tinyurl.com/538

Err, Ron...If he can't actually boot to Windows, how can he access msconfig?
--
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Card carrying member of the Fresh Start Club 'The Undead Are People
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Reply address is fake. Please send all praise, abuse, insults, bequests
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Private requests for assistance will not be acknowledged. Please post
all correspondence to the group so that all may benefit. Thank you.

 

[Bill Fisher]

Ron, Thanks for the response. I did as suggested and found
and item called "winkvf". I'll now try to remove it.
Oh, regarding the other comment added by another...my ME
system comes up and it is there that I fgound
the 'winkvf'. Thaks again. Bill Fisher