install - not running activesync?

[Jim]

I have an msi install created with VisStudio which includes Custom Install
(RunActiveSync.exe /Install) and custom Uninstall (RunActiveSync.exe
/Uninstall) actions.

A customer complained that the install didn't work.

When I walked through the process with him, clicking the msi file installed
my app (ArqPocket2) to the PC (c:\Program Files\ArqPocket2\Setup), but the
"RunActiveSync" part didn't happen automatically. (Of course, it works fine
on my pc). Opening a Dos Command prompt and entering "RunActiveSync.exe
/Install" by hand works for the customer.

What can be wrong with the install configuration that the custom actions
work in some cases but not others? (We are both running Windows XP Pro on
the desktop).

Thanks,
Jim.

 

[Alex Feinman [MVP]]

The best way to troubleshoot MSI issues is to run installer with logging
enabled:

msiexec /l*v filename.log /i filename.msi

If you cannot make sense of the log info, post it here