incredimail needs Outlook to restart..and restart...and restart....

S

Sam

I am using the Outlook 2002, and Incredimail add-on. But
now when I open Outlook, I get a window saying "Before
Incredimail for Office-Outlook add-on can be used,
Outlook must be restarted. Would You like to restart
Outlook now?"
And when I say Yes to this, the same thing happens,
everytime. If I say No, Outlook starts, but the icons
concerning Incredimail, is not there anymore, so I cannot
use/choose anything from Incredimail. However, the
standard "butler" comes up and announces, when emails
arrive.
I have tried totally to remove Incredimail from my
computer, via the reg.database also, and then
reinstalled - but same result. So I wonder If the problem
is not actually in Outlook.
Therefore I have run the "find and correct errors" in
Outlook, but a window comes up and says "MAPI repair
tool. Loadlibrary: Getlasterror=998" - whatever that
means !
Anyone else has experienced this and knows what to do??
Thanks
 
S

Shoom Kloom

Sam said:
I am using the Outlook 2002, and Incredimail add-on. But
now when I open Outlook, I get a window saying "Before
Incredimail for Office-Outlook add-on can be used,
Outlook must be restarted. Would You like to restart
Outlook now?"
And when I say Yes to this, the same thing happens,
everytime. If I say No, Outlook starts, but the icons
concerning Incredimail, is not there anymore, so I cannot
use/choose anything from Incredimail. However, the
standard "butler" comes up and announces, when emails
arrive.
I have tried totally to remove Incredimail from my
computer, via the reg.database also, and then
reinstalled - but same result. So I wonder If the problem
is not actually in Outlook.
Therefore I have run the "find and correct errors" in
Outlook, but a window comes up and says "MAPI repair
tool. Loadlibrary: Getlasterror=998" - whatever that
means !
Anyone else has experienced this and knows what to do??
Thanks

Try the following:
1. Close Outlook and make sure it is not running in the Task Manager.
2. Exit the tray icon (Right-click -> Exit)
3. Delete or rename the 'extend.dat' file (usually found in:
'C:\Documents and Settings\<your login name>\Local
Settings\Application Data\Microsoft\Outlook').
4. Run the following command in Start->Run: 'IMOLApp.exe /REGSERVER'.

This should do the trick...
 

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