incoming zip attachment not there

[Guest]

Twice I have received a message saying the zip file is attached, but nothing
is there. I do not see a field for attachments, or any other place where an
attachment usually resides. This is the first time I have had this problem.
This sender has tried twice to send.

 

[Kirrin Jones]

Check the message window if you see a "yellow" bar running across
indicating if any action was taken on the attachment. Also you should
check your antivirus program (hope you're running one ).

If you are connected to an Exchange/Windows server, then it might be
that policies prohibits some types of attachments.

 

[Guest]

Thanks for your reply. There is not a yellow bar across the top. I did
check my anti-virus which is Kaspersky to see if the program had found a
virus (is that what you meant for me to do ? ) and there was not a virus on
the message. Also, I have received many zip attachments in the past.

What would be an exchange/windows server? I am using a DSL wireless
connection.

Thanks for your continued help.

 

[Guest]

What size is that zip file supposed to be?

 

[Guest]

I really goofed and am sorry to waste your time.

When I asked for the size of the zip file, I was told that it wasn't
attached to my email, it would be found on the web on the tech support help
desk of the vendor.

Thanks for your help,