IMAP messages don't download in Outlook - only headers

  • Thread starter Thread starter Guest
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Guest

If I click on a new imap mail header in Outlook, I get this message:

Can't open this item. The operation is not supported until the entire
message is downloaded. Download the message and try again.

It's not the server - I can download these just fine if I use Eudora or
another email client. Can anyone tell me how to "Download the message"?
Closing and opening Outlook doesn't help, rebooting the computer doesn't
help, clicking send/receive doesn't help.
Note: the messages are visible the next day - just not the day I need them!
 
Cafeandres said:
If I click on a new imap mail header in Outlook, I get this message:

Can't open this item. The operation is not supported until the entire
message is downloaded. Download the message and try again.

It's not the server - I can download these just fine if I use Eudora
or another email client. Can anyone tell me how to "Download the
message"? Closing and opening Outlook doesn't help, rebooting the
computer doesn't help, clicking send/receive doesn't help.
Note: the messages are visible the next day - just not the day I
need them!
Click to expand...

Press ALT-CTRL-S to open the Send/Receive Groups dialogue. Select the
Send/Receive group containing the IMAP account (probably "All Accounts") and
click Edit. Select the IMAP account and select the radio button labeled
"Download complete item including attachments".
 
THANKS! It works.

Brian Tillman said:
Press ALT-CTRL-S to open the Send/Receive Groups dialogue. Select the
Send/Receive group containing the IMAP account (probably "All Accounts") and
click Edit. Select the IMAP account and select the radio button labeled
"Download complete item including attachments".
Click to expand...
 
I am having the same problem as described below. I have tried the suggested
solution, but Outlook won't allow me to check the option to "download the
entire message including attachments." Any suggestions? Thanks in advance.
 
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