I'm Stumped...

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Guest

Okay, I have a customer with networking problems. The customer recently
switched from a t1 connection to a satellite internet connection to save
money. After the switch, networked printers were no longer available. This is
the point where I was called.

I have spent two days now trying to get the network back in working order to
no avail. The internet works, but the computers cannot talk to each other,
share files, or share printers.

The IP addresses are static and have all been double-checked. The router has
a static IP address for the WAN. All computers are on the same workgroup.
Firewall is set up to allow File and Printer Sharing (problem still exists
with firewall turned off).

Does anyone have an idea for what I am missing here? I have exhausted all of
the options that I can think of.
 
Was some type of software installed on the computers to "optimize" the use of
the Satellite connection?

Can the computers ping each other? If so, could you run a command/dos
prompt, then run net view \\computername?
 
Randy Bennett said:
Okay, I have a customer with networking problems. The customer recently
switched from a t1 connection to a satellite internet connection to save
money. After the switch, networked printers were no longer available. This
is
the point where I was called.

I have spent two days now trying to get the network back in working order
to
no avail. The internet works, but the computers cannot talk to each other,
share files, or share printers.

The IP addresses are static and have all been double-checked. The router
has
a static IP address for the WAN. All computers are on the same workgroup.
Firewall is set up to allow File and Printer Sharing (problem still exists
with firewall turned off).

Does anyone have an idea for what I am missing here? I have exhausted all
of
the options that I can think of.
Click to expand...
The symptom "computers cannot talk to each other, share files, or share
printers" indicates
that some piece of software is blocking ICMP packets. Multiple firewalls
can cause this
problem; it also might be that the router is blocking the packets.

In any case, you will not get the network to perform properly until after
you solve the
ICMP problem.

Jim
 
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