Illustrator keys mapping to different characters

[Liam]

I have a co-worker using Adobe Illustrator CS3 on a Windows XP Pro PC.
Starting last week he's noticed in Illustrator and ONLY Illustrator
whatever keys he presses provides the wrong characters. Like "A"
actually produces a "Q", etc.
He's tried reinstalling the program, but no change.
Any ideas what this could be??
Thanks,
Liam

 

[Liam]

I have a co-worker using Adobe Illustrator CS3 on a Windows XP Pro PC.
Starting last week he's noticed in Illustrator and ONLY Illustrator
whatever keys he presses provides the wrong characters. Like "A"
actually produces a "Q", etc.
He's tried reinstalling the program, but no change.
Any ideas what this could be??
Thanks,
Liam

UPDATE!
I got some additional information that may change things.
It started happening to his Photoshop, and I found out it's not ALL
the characters that's affected.
a maps to q and vise versa.
m maps to a comma, but the comma's a comma.
w maps to z and vise versa.
2 maps to an e with a tilde.
It's not just in text tool; if he tries to Ctrl+z it acts like he's
doing a Ctrl+w, Ctrl+a acts like Ctrl+q, etc.

But then, he changed the font he was using in Photoshop, and both
programs started working again.
Switched back to the original font, still working.
I think it's a coincidence because surely the font has no control over
program usage like Ctrl+z.

Any ideas at all? For all we know this problem could crop back up
again any time.
Thanks,
-Liam

 

[Doum]

UPDATE!
I got some additional information that may change things.
It started happening to his Photoshop, and I found out it's not ALL
the characters that's affected.
a maps to q and vise versa.
m maps to a comma, but the comma's a comma.
w maps to z and vise versa.
2 maps to an e with a tilde.
It's not just in text tool; if he tries to Ctrl+z it acts like he's
doing a Ctrl+w, Ctrl+a acts like Ctrl+q, etc.

But then, he changed the font he was using in Photoshop, and both
programs started working again.
Switched back to the original font, still working.
I think it's a coincidence because surely the font has no control over
program usage like Ctrl+z.

Any ideas at all? For all we know this problem could crop back up
again any time.
Thanks,
-Liam

Where are you located? The mapping you describe looks like an european
French keyboard known as AZERTY. The normal north american keyboard is
known as QWERTY, those terms come from the 6 first letters of the first
row of letters on the keyboard.

Is there a way to change the keyboard directly in Adobe's program?

I would ask in an Adobe forum if I were you.

DG

 

[Liam]

Liam <[email protected]> écrivait (e-mail address removed):







Where are you located? The mapping you describe looks like an european
French keyboard known as AZERTY. The normal north american keyboard is
known as QWERTY, those terms come from the 6 first letters of the first
row of letters on the keyboard.

Is there a way to change the keyboard directly in Adobe's program?

I would ask in an Adobe forum if I were you.

DG

I'm in the US, and he's using standard US keyboard layout.
Can't find any way to change keyboard layout in Photoshop...but
looking at an image of a French keyboard online, it does look like
this may be what's happening!
I have asked on the Adobe forums, and people there are stumped as well.