IE7 on Vista-64 fails to display pages

[Guest]

Please excuse the cross-posting, but I'm not sure which is the most relevant!

I think my PC is complaining of neglect, as having set it up a couple of
months ago, I have not had muct time to play with it So it is taking it's
revenge.

I believe all was fine until a week or so ago, when I noticed that IE would
hang. At first if I opened multiple tabs (the 5th or 6th would cause a "Not
responding"). So I went to www.misrosoft.com to try to find suggections. It
hung immediately! Tried again after a restart, same problem. Tried "Internet
Explorer", "Internet Explorer 64 bit" and "Internet expolrer no add-ins".
Same hang on the MS site.

Today I had another go at trying to fix the problem, but now it will not
open any web pages! If I go to a site requiring basic authentication I get
the login dialog, but after entering credentials no page. Local pages
(file://c:...) work OK. But about:* also fails.

Some details:
Installed programs:
Windows Vista Ultimate 64 bit
Office 2007
Virtual PC 2007
Microsoft Firewall Client 2004
Symantec AntiVirus-64bit 10.2

Interestingly, under Virtual PC I have tried Vista 32 and XP and both have
no IE problems!

I have tried resetting IE (factory defaults) with no improvement.

I have tried disabling IP V6 and window auto-tuning (following some google
searches). No improvement.

I have run a full scan with Windows Defender - nothing found
I have run a full scan with Symantec AV (virus, spyware & malware)- nothing
found

Any suggestions how I can find ou what could be causing this and how to fix
it?

Many thanks

 

[Guest]

Hi,

What is the configuration of your machine ?

 

[Guest]

What is the configuration of your machine ?

Not quite sure what you would like to know. As I said, it is Windows Vista
Ultimate 64 bit, added to a domain. If you mean hardware, it is an Intel
Core2Duo E6600 with 4GB RAM, ATI X1950Pro video card, GigaByte GA965P DQ6.
Not sure what else would be sueful.

Also, forgot to mention before, I can see nothing in the event log.

 

[Guest]

Hi David,

Well you have plenty of grunt power there so you should be pulling 5's on
the overall running of the computer.
Okay the first thing to do is check whether your running an ATI catalyst
driver for your video card or are you running what Vista installed. If your
running the vista video, download the latest ATI Catalyst drivers.
Secondly, make sure that you have the latest chipset drivers for you
motherboard.
Thirdly, go to the Intel site and see if there is a BIOS update for your
motherboard as some MoBo's do need a BIOS update to be able to accept Vista.

Now after doing this you might get the"Blue Screen of Death" but that is the
risk you have to take to get Vista running on your machine. If you do get
this it will mean that you will have to do a re install of Vista as well as a
re activation of Vista.
I know it all sounds like a pain in the butt, but this is what you have to
do to get it all working correctly.

Hopefully some if not all of the above helps you out?

 

[Robert Aldwinckle]

Please excuse the cross-posting, but I'm not sure which is the most relevant!

I think my PC is complaining of neglect, as having set it up a couple of
months ago, I have not had muct time to play with it So it is taking it's
revenge.

I believe all was fine until a week or so ago, when I noticed that IE would
hang. At first if I opened multiple tabs (the 5th or 6th would cause a "Not
responding"). So I went to www.misrosoft.com to try to find suggections. It
hung immediately! Tried again after a restart, same problem. Tried "Internet
Explorer", "Internet Explorer 64 bit" and "Internet expolrer no add-ins".
Same hang on the MS site.

In case you don't fix your typo on all of those attempts... <eg>
what happens if you use the Diagnose Connection Problems... tool?

Today I had another go at trying to fix the problem, but now it will not
open any web pages! If I go to a site requiring basic authentication I get
the login dialog, but after entering credentials no page.

That symptom could imply a lot of things. Tracing would refine your
symptom description.

Local pages (file://c:...) work OK. But about:* also fails.

Really? Even About:Blank? E.g. if you change you Home page to that
what happens? Also tell us how the symptoms change if you start IE in
No Add-ons mode (e.g. Run... iexplore.exe -nohome -extoff )
Hint: click the Stop button to get started...


BTW I think that the Vista Networking NG would have been a better choice
but it is good that you are at least getting some exposure in a Vista-specific NG.
Another possibility would have been the 64bit General NG.
However, some of your symptoms also make probable interference from
incompatible third-party programs (such as, but not limited to, malware),
in which case Vista Security would also have been appropriate.


HTH

Robert Aldwinckle
---

 

[Guest]

what happens if you use the Diagnose Connection Problems... tool?

Alas, the "Diagnose Connection Problems" Tool is disabled. This may be
significant, but I have no idea!

That symptom could imply a lot of things. Tracing would refine your
symptom description.

Any clues how to do that? tracert manages to find a path to most
destinations. So I'm guessing networking is OK.

Really? Even About:Blank?

Yes, really :-( If I open IE (no addins) and press stop and type in
about:blank nothing happens.

E.g. if you change you Home page to that
what happens? Also tell us how the symptoms change if you start IE in
No Add-ons mode (e.g. Run... iexplore.exe -nohome -extoff )
Hint: click the Stop button to get started...

Set about:blank as the home page. Restarted but still goes to
"http://go.microsoft.com/fwlink/?LinkId=76277". Pressing stop has no effect.

Start using "iexplore.exe -nohome -extoff " shows "Connecting...".
Pressing stop now displays the navcancl page.

Starting using "iexplore.exe -nohome -extoff about:blank" actually starts
the blank page. Not sure if it is significant, but there is a yellow shield
in the bottom left corner.

BTW I think that the Vista Networking NG would have been a better choice
but it is good that you are at least getting some exposure in a Vista-specific NG.
Another possibility would have been the 64bit General NG.
However, some of your symptoms also make probable interference from
incompatible third-party programs (such as, but not limited to, malware),
in which case Vista Security would also have been appropriate.

I thought the IE ng would be a good place, as it is IE that has the problem.
Also Vista ng as it only happens on Vista. I'm hoping to get some clues what
is the problem or how to gather more information. I have tried everything I
can think of, so am now getting desperate.

Is it worth trying to reinstall Vista? Will it need re-activation? Will that
be a problem? Is it worth trying?

 

[Guest]

I also forgot to mention, I don't think it is a networking problem, as
sidebar gadgets work OK. It displays RSS feeds and the latest weather. That
is until I click on something that fires up IE to display more details. Them
IE fails to connect.

 

[Guest]

Well you have plenty of grunt power there so you should be pulling 5's on
the overall running of the computer.

Yes. 5.3 is the lowest, with a 5.6, 5.8 and two 5.9s

Okay the first thing to do is check whether your running an ATI catalyst
driver for your video card or are you running what Vista installed. If your
running the vista video, download the latest ATI Catalyst drivers.
Secondly, make sure that you have the latest chipset drivers for you
motherboard.

I am running Catalyst drivers and will give the latest a go. I think I'm
running the latest chipset drivers, but will check.

Thirdly, go to the Intel site and see if there is a BIOS update for your
motherboard as some MoBo's do need a BIOS update to be able to accept Vista.

My BIOS is only one behind the latest. The changes listed are only for newer
CPUs. I will reserve this as a last resort before re-instaling VISTA :-(

Now after doing this you might get the"Blue Screen of Death" but that is the
risk you have to take to get Vista running on your machine. If you do get
this it will mean that you will have to do a re install of Vista as well as a
re activation of Vista.
I know it all sounds like a pain in the butt, but this is what you have to
do to get it all working correctly.

I did have Vista-32 bit running on this PC fine for a few months before
installing the 64-bit version. So I had assumed that the hardware/bios was
all OK. But not I'm not sure of anything.

Thanks for the suggestions. I will let you know if they work.

 

[bob clere]

Here's some things that I found with the 64 bit browser (they may have
nothing to do with your problem). Some sites simply don't work with the 64
bit browser and work perfectly well with the 32 bit browser (especially true
where Adobe Flash is required). The 64 bit browser is supposed to use the 32
bit flash but it doesn't work well. I also had a lot of problems with
Symantec on Vista to the point where I totally removed it (India offered
absolutely nothing by way of help). While there are still a lot of problems
with my Vista, it seems to be running better.