IE6 Encryption Problems

[Mike]

I represent a Yahoo! online store. Yahoo! stores operate
on 128 bit encryption SSL 2.0/3.0. I've encountered a
few customers who are unable to operate in the secure
mode when entering the shopping cart. The issues only
occur with IE6 Browsers on WinXP operating systems.
Oddly, the problem will sometimes correct itself after a
few weeks and then resurface later. Also, not being able
to go secure on one site does not necessarily mean they
can't go secure on another. The encryption "lock" is not
visible when this issue surfaces. Does anyone know what
causes this and how to fix it?

All Microsoft updates are current, virus definitions and
firewall updates current. IE6 is set at default settings.

 

[Frank Saunders, MS-MVP]

I represent a Yahoo! online store. Yahoo! stores operate
on 128 bit encryption SSL 2.0/3.0. I've encountered a
few customers who are unable to operate in the secure
mode when entering the shopping cart. The issues only
occur with IE6 Browsers on WinXP operating systems.
Oddly, the problem will sometimes correct itself after a
few weeks and then resurface later. Also, not being able
to go secure on one site does not necessarily mean they
can't go secure on another. The encryption "lock" is not
visible when this issue surfaces. Does anyone know what
causes this and how to fix it?

All Microsoft updates are current, virus definitions and
firewall updates current. IE6 is set at default settings.

See http://windows-help.net/WindowsXP/troub-10.html
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites
http://www.mvps.org/inetexplorer/data/jjblack.htm
HOW TO: Troubleshoot Situations Where You Cannot Connect to Secure Web Sites
by Using Internet Explorer in Windows XP
http://support.microsoft.com/?kbid=813444
"The Page Cannot Be Displayed" Error Message on a Secure Web Site
http://support.microsoft.com/?kbid=303807
Cipher Strength Appears as 0 Bit in Internet Explorer
http://support.microsoft.com/?kbid=261328
How to Upgrade IE to 128 bit encryption
http://support.microsoft.com/?kbid=195833
Cannot Install the Internet Explorer High Encryption Pack
http://support.microsoft.com/?kbid=303823
Error Message When You Attempt to Install 128-Bit Upgrade
http://support.microsoft.com/?kbid=232012
Windows 2000 High Encryption Pack
http://www.microsoft.com/windows2000/downloads/recommended/encryption/

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[MikeM]

I can't access Yahoo Mail (or Hotmail for that matter).

I've tried each of the fixes listed but none have fixed
the problem.

Is there anything else I can try? I don't want to
reinstall windows if it's likely to happen again.

Are Microsoft on the case with this one? Can we expect a
patch sometime??

Thanks.

 

[Frank Saunders, MS-MVP]

I can't access Yahoo Mail (or Hotmail for that matter).

I've tried each of the fixes listed but none have fixed
the problem.

Is there anything else I can try? I don't want to
reinstall windows if it's likely to happen again.

Are Microsoft on the case with this one? Can we expect a
patch sometime??

Thanks.

I can't think of anything else.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/