IE shortcut twice in start menu

  • Thread starter Thread starter Maysong
  • Start date Start date
M

Maysong

Hi,
Sometimes, when I boot Windows XP SP2, I get the IE shortcut twice in
the start menu. Curiously, while restarting, this disappears.
Any idea ?
TIA for help.
Jack
 
Maysong said:
Hi,
Sometimes, when I boot Windows XP SP2, I get the IE shortcut twice in
the start menu. Curiously, while restarting, this disappears.
Any idea ?
TIA for help.
Jack
Click to expand...

Hi Jack,
I'm not sure about your issue as it is not clear from (forgive me), but does
mean you have a pop-up of some sort and what the Shortcut showing?.
Go through these cleaning steps and see if it will help:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malware and Viruses by
scanning for them
Scan for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Then download these tools to see the running processes in real-time and you
can search them to make sure they are Legit.
"Process Explorer for Windows v10.21"
http://www.microsoft.com/technet/sysinternals/utilities/processexplorer.mspx

"AutoRuns for Windows v8.61 By Mark Russinovich and Bryce Cogswell"
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796
HTH.
Let us know.
Regards,
nass
 
Hi Nass,
Thanks a lot for your very comprehensive response to my message.
First of all, I can say that my computer is clean, free of any
malware (I have firewall, anti-virus, anti-spyware, anti-rootkit).
The most disturbing in that case is that it's sporadic.
By example, for the time beeing now, I don't have the duplicate
IE shortcut in the start menu.
If it appears again, I will apply your advices and let you know the
result.
Thanks again.
Best regards.
Jack


Maysong said:
Hi,
Sometimes, when I boot Windows XP SP2, I get the IE shortcut twice in
the start menu. Curiously, while restarting, this disappears.
Any idea ?
TIA for help.
Jack
Click to expand...

Hi Jack,
I'm not sure about your issue as it is not clear from (forgive me), but does
mean you have a pop-up of some sort and what the Shortcut showing?.
Go through these cleaning steps and see if it will help:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malware and Viruses by
scanning for them
Scan for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Then download these tools to see the running processes in real-time and you
can search them to make sure they are Legit.
"Process Explorer for Windows v10.21"
http://www.microsoft.com/technet/sysinternals/utilities/processexplorer.mspx

"AutoRuns for Windows v8.61 By Mark Russinovich and Bryce Cogswell"
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796
HTH.
Let us know.
Regards,
nass
Click to expand...
 

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