IE Hanging

[Guest]

Hello all,

I just noticed another post about this issue (few posts down) but wasn't
much help. I've been using my computer for a while. It is running Windows XP
Professional SP2. I'm having trouble with the IE as it seems to hang. If I
click the icon the first time, it works, but after that, I have to click the
IE icon about 5 times in order to bring the browser back up. But when I check
under the task manager I find multiple instances of the IExplore.exe process
running. I also have problems while shutting down my PC as it won't shut down
until I manually end all IExplore.exe processes. I have all the windows/IE
updates installed and have checked for Viruses, Spyware etc multiple times
using different softwares and found nothing.

Please help...

Thanks

 

[Don Varnau]

Hi,
First, clear the IE cache. IE> Tools> Internet Options> General> Delete
files (and delete offline content when that dialog pops up) It's often
recommended that the TIF folder be kept at about 50 MB (Settings.)

It's likely that another program is causing this- possibly legitimate-
possibly malware.

From IE> Tools> Manage add-ons. Disable non-microsoft add-ons to see if one
of them is the culprit.

Disable (for diagnostic purposes) programs such as pop-up blockers,
security, toolbars and other add-ons for IE, anti-virus, etc. Take a look at
any program that might be interfering with IE. You may have to reconfigure,
reinstall, or not reinstall, a program. Turn on the Windows Firewall (from
Control Panel or Security Center) before disabling a third-party firewall.

If not caused by a legitimate program, you should download, update and run
Ad-aware, Spybot and MS Anti-Spyware (Beta.)
See these sites for help:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

Some malware must be removed manually. You may have to register and post a
HijackThis log to one of these forums for additional help. Look for the
proper forum and an "Important- Read This First" message so that you follow
proper procedure.

Aumha.org- The Parasite Fight - Quick Fix Protocol:
http://www.aumha.org/a/quickfix.htm
* HijackThis Quick Start
http://www.tomcoyote.org/hjt/#Top
* HijackThis Tutorial and Download
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42

http://forum.aumha.org/viewforum.php?f=30
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/
http://www.spywarewarrior.com/index.php

Hope this helps,
Don
[MS MVP- IE]

 

[Guest]

Thanks for that valuable information and material Don. I'll def. follow the
steps and see if I can fix the problem.

Thanks once again

Hi,
First, clear the IE cache. IE> Tools> Internet Options> General> Delete
files (and delete offline content when that dialog pops up) It's often
recommended that the TIF folder be kept at about 50 MB (Settings.)

It's likely that another program is causing this- possibly legitimate-
possibly malware.

From IE> Tools> Manage add-ons. Disable non-microsoft add-ons to see if one
of them is the culprit.

Disable (for diagnostic purposes) programs such as pop-up blockers,
security, toolbars and other add-ons for IE, anti-virus, etc. Take a look at
any program that might be interfering with IE. You may have to reconfigure,
reinstall, or not reinstall, a program. Turn on the Windows Firewall (from
Control Panel or Security Center) before disabling a third-party firewall.

If not caused by a legitimate program, you should download, update and run
Ad-aware, Spybot and MS Anti-Spyware (Beta.)
See these sites for help:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

Some malware must be removed manually. You may have to register and post a
HijackThis log to one of these forums for additional help. Look for the
proper forum and an "Important- Read This First" message so that you follow
proper procedure.

Aumha.org- The Parasite Fight - Quick Fix Protocol:
http://www.aumha.org/a/quickfix.htm
* HijackThis Quick Start
http://www.tomcoyote.org/hjt/#Top
* HijackThis Tutorial and Download
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42

http://forum.aumha.org/viewforum.php?f=30
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/
http://www.spywarewarrior.com/index.php

Hope this helps,
Don
[MS MVP- IE]

Hello all,

I just noticed another post about this issue (few posts down) but wasn't
much help. I've been using my computer for a while. It is running Windows XP
Professional SP2. I'm having trouble with the IE as it seems to hang. If I
click the icon the first time, it works, but after that, I have to click the
IE icon about 5 times in order to bring the browser back up. But when I check
under the task manager I find multiple instances of the IExplore.exe process
running. I also have problems while shutting down my PC as it won't shut down
until I manually end all IExplore.exe processes. I have all the windows/IE
updates installed and have checked for Viruses, Spyware etc multiple times
using different softwares and found nothing.

Please help...

Thanks

 

[Leef]

Hi,

I had the same problem, but after a month of troubleshooting the problem
turned out to be the latest version of Sun Java (ver 5.0_6). I uninstalled
the update and went to an earlier version _5, all cleared up. You can read
on other forums about the _6 version causing problems in IE.... worth
checking....
'

Thanks for that valuable information and material Don. I'll def. follow
the
steps and see if I can fix the problem.

Thanks once again

Hi,
First, clear the IE cache. IE> Tools> Internet Options> General> Delete
files (and delete offline content when that dialog pops up) It's often
recommended that the TIF folder be kept at about 50 MB (Settings.)

It's likely that another program is causing this- possibly legitimate-
possibly malware.

From IE> Tools> Manage add-ons. Disable non-microsoft add-ons to see if
one
of them is the culprit.

Disable (for diagnostic purposes) programs such as pop-up blockers,
security, toolbars and other add-ons for IE, anti-virus, etc. Take a look
at
any program that might be interfering with IE. You may have to
reconfigure,
reinstall, or not reinstall, a program. Turn on the Windows Firewall
(from
Control Panel or Security Center) before disabling a third-party
firewall.

If not caused by a legitimate program, you should download, update and
run
Ad-aware, Spybot and MS Anti-Spyware (Beta.)
See these sites for help:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

Some malware must be removed manually. You may have to register and post
a
HijackThis log to one of these forums for additional help. Look for the
proper forum and an "Important- Read This First" message so that you
follow
proper procedure.

Aumha.org- The Parasite Fight - Quick Fix Protocol:
http://www.aumha.org/a/quickfix.htm
* HijackThis Quick Start
http://www.tomcoyote.org/hjt/#Top
* HijackThis Tutorial and Download
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42

http://forum.aumha.org/viewforum.php?f=30
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/
http://www.spywarewarrior.com/index.php

Hope this helps,
Don
[MS MVP- IE]

Hello all,

I just noticed another post about this issue (few posts down) but
wasn't
much help. I've been using my computer for a while. It is running
Windows XP
Professional SP2. I'm having trouble with the IE as it seems to hang.
If I
click the icon the first time, it works, but after that, I have to
click the
IE icon about 5 times in order to bring the browser back up. But when I check
under the task manager I find multiple instances of the IExplore.exe process
running. I also have problems while shutting down my PC as it won't
shut down
until I manually end all IExplore.exe processes. I have all the
windows/IE
updates installed and have checked for Viruses, Spyware etc multiple
times
using different softwares and found nothing.

Please help...

Thanks