I can only log on on one user account

[Guest]

I don't know when this happened, but my wife tried to log on today and she
gets the welcome screen and then a black screen appears and none of her
settings load. The same thing happens when I try to log on to the admin
account. I have to alt control delete to be able to log on as myself from
this position.

Does anyone know what has caused this and more importantly how i can fix it?

Thanks

 

[P. Di Stolfo]

Hello,

what if you set your wife's account as an administrative account? Will it
work then?

Greetings,
P. Di Stolfo

 

[Guest]

Thanks for your input. No it doesn't work. I already have an Owner ac set as
admin and that doesn't work either. I have tried creating another user
account and copying my wife's settings but that doesn't work either.

 

[Ronnie Vernon MVP]

Steve

Which version of Vista are you using?

 

[Guest]

Vista Home Premium

Steve

Which version of Vista are you using?

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User

 

[Guest]

More information
Windows Vista 32-bit Home Premium
When I start in Safe mode my wife's account works.
I set up another accoun tin safe mode but his too doesn't work in normal mode

 

[Guest]

So no one can help me then?
I came to the community of experts and I can't find out what has caused this
problem or how it should be fixed.

If I had to reinstall Vista is there any tutorial that guides me through
this process?

Thanks

 

[P. Di Stolfo]

Hello,

* here's a guide for you:
http://vistasupport.mvps.org/repair...using_the_upgrade_option_of_the_vista_dvd.htm
This will do an "Upgrade" over the existing Vista installation.

* http://www.windowsreinstall.com : Windows reinstall guides.

I don't think this is a "community of experts", just a community with (some
good) experts who help out. I'm not an expert, I'm just trying to be
helpful.

Greetings,
P. Di Stolfo

 

[Guest]

Thanks again for your input. It looks like I will have to upgrade my copy.
Thanks for the web links.

Steve