Hyperlinks not working

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hi,
One of my users is using Outlook 2000 and when she clicks on a hyperlink in
(any) email sent to her, nothing happens. Outlook recognises that they are
hyperlinks and displays them as you would expect. I can't find a setting to
turn this feature on or off. Anybody have an ideas why IE does not launch
and display the page? Machine is running XP Pro SP1 and Office 2000 SR1.

Thanks,
Dave.
 
Hi Dave,

SYMPTOMS
When you receive an e-mail message in Outlook Express that contains
shortcuts to Web pages or other Internet resources (using URLs such as
http://www.microsoft.com), the URL is opened in a new Microsoft Internet
Explorer window the first time, but any other URLs in the e-mail message
are opened in the same Internet Explorer window when you click them.

This behavior occurs whether or not you have enabled the "Reuse windows for
launching shortcuts" option in Internet Explorer properties.

Third-party software, such as applications, which prevent Internet Explorer
pop-up windows from opening, may also cause this behavior by modifying the
URL file type association settings on your computer. Double-click Control
Panel, and then double-click Add/Remove Programs to verify the programs you
currently have installed, and then verify if you have software installed
that may affect the behavior of opening URL shortcuts from within Outlook
Express e-mail messages. Consult the manufacture of the software to find
out how to resolve the behavior that their applications may cause. You may
also follow the steps in the "More Information" section later in this
article to manually set the URL file type association settings on you
computer back to their default settings.

OLEXP: How to Configure Outlook Express to Open Links in E-mail Messages in
a New Browser Window
Microsoft Knowledge Base Article - 256953
http://support.microsoft.com/default.aspx?scid=kb;en-us;256953

Please let me know has this helped You...
Thank you...
Raghu...
This posting is provided "AS IS" with no warranties, and confers no rights.
 
Back
Top