Hyperlinks in Office

H

Harv

Hi I've got a problem whereby when I click on a hyperlink in Outlook in
opens Internet Explorer but the page doesn't load - it just stays as a white
screen.

If I cut and paste the link into IE it works fine.

This PC was previously riddled with spyware.

Any ideas how I can fix this.

TIA,

H
 
J

Jan Il

Hi Harv :)

Try the following and see if it helps:

IE6 opens blank (empty) windows

Try disabling *all* other programmes, including virus scanners, to see if
there is an improvement. If not, proceed as follows:

You may have a broken entry in file associations:

Go to my computer, view/folder options/file types (or control panel, folder
options depending on your operating system).

Scroll down to the URL:Hypertext Transfer Protocols, click edit twice and
make sure the following is in the application used to perform action box:

"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome

The same applies for URL:Gopher

DDE should be set to: "%1",,-1,0,,,,
Application should say: IExplore
DDE application not running should be blank
Topic should be: WWW_OpenURL

Courtesy of Mike Burgess, MS MVP -

'Open in new window' is dependent on the following files, therefore you
should ensure they are the correct version for your system, and correctly
registered.

Run the following commands from Start/Run. Run each line individually. After
each run, you should see a short message stating the command was successful.
The first command is the one most likely to work.

regsvr32 Urlmon.dll

regsvr32 Shdocvw.dll

regsvr32 Shell32.dll (only applicable to Windows ME, Windows 2000 and XP -
if using an earlier operating system, run regsvr32 shdoc401.dll)


regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll


Some people have noted that replacing urlmon.dll or oleaut32.dll with the
versions that came with their operating system has helped. I would not try
this except as a last resort.

Note: If the IE repair tool is available to you (control panel, add/remove
programs, highlight IE, select add/remove) - running a repair will often fix
the above associations automatically.

Some knowledge base articles addressing the blank window problem are:

Browser Window Is Blank After You Install First Aid 98 [Q182038]
http://support.microsoft.com/defaul...b;EN-US;Q182038

Current Web Page Is Blank After Opening an Outlook:// URL [Q257136]
http://support.microsoft.com/defaul...b;EN-US;Q257136

also............

Email links won't connect to IE

281679 - You Cannot Open New Internet Explorer Window or Nothing
Happens After You Click a Link: http://support.microsoft.com/?kbid=281679
Additional possibilities at:
http://www.fjsmjs.com/OE/nolinks.htm
http://www.mvps.org/inetexplorer/answers2.htm#hyperlinks
http://www.mvps.org/inetexplorer/answers.htm#new_window

If these steps do not resolve your problem, please post back to this thread
with the details and any error messages.

Hope this helps

Jan :)
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