HTML help executable problem

Discussion in 'Windows XP Setup' started by Guest, Sep 13, 2003.

  1. Guest

    Guest Guest

    In Windows XP Professional with SP1 get the following
    error message
    when Luanching a program from within help.
    "Microsoft HTML help Executable has encountered a problem
    and
    needs to close".
    I have install the HTML Hotfixs Q323255 and Q811630 to no
    avail.
    Any ideas?

    Thanks!

    Glenna
     
    Guest, Sep 13, 2003
    #1
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  2. Guest

    Pete Lees Guest

    Glenna,
    Here are some things to try:

    1) Delete or rename the file hh.dat, which you should find here:

    \Documents and Settings\%username%\Application Data\Microsoft\HTML
    Help

    This file stores user-specific settings for all the HTML Help (.chm)
    files on your system, such as changes to the Favorites tab and to the
    size and position of the help window, so you'll losing these settings
    by deleting the file. Windows will automatically create a new version
    of the file when you next open any help file.

    2) Empty your Temporary Internet Files directory. (In Internet
    Explorer, select Internet Options on the Tools menu, and then click
    the Delete Files button on the General tab.)

    3) Use MJ's Help Diagnostics to check that the components required to
    view help files are properly installed and registered on your machine.

    http://helpware.net/downloads/index.htm#MJs

    The only section of the MJ's Help Report that is relevant to your
    problem is the one headed "HTML Help Run-time Components".
     
    Pete Lees, Sep 14, 2003
    #2
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  3. Guest

    Guest Guest

    To update from the event application log:

    Source: Application Error
    Event ID: 1000

    Description: Faulting application hh.exe, version
    5.2.3644.0, faulting module kernel32.dll, version
    5.1.2600.1106, fault address 0x00013887

    Have all latest hotfixes installed. The HTML version is
    at 1.4c

    Maybe someone has a clue on how to approach.

    Thanks!

    Glenna
     
    Guest, Sep 16, 2003
    #3
  4. Guest

    Pete Lees Guest

    Glenna,
    Can you paste the contents of the Help Report into a reply (just the
    section headed "HTML Help Run-time Components")?

    Also, if you haven't already done so, can you check that your .chm
    files are correctly associated with hh.exe (see the section headed
    "HH.Exe" at http://www.kellys-korner-xp.com/xp_h.htm)? Finally, can
    you let me know what the version number is of your copy of
    \windows\hh.exe (right-click the file in Windows Explorer and then
    click Properties on the context menu)?
     
    Pete Lees, Sep 16, 2003
    #4
  5. Guest

    Guest Guest

    Pete,
    HTML Help Run-time Components

    File Found: C:\WINDOWS\System32\hhctrl.ocx
    Version = 5.2.3735.0
    Registry Info: {adb880a6-d8ff-11cf-9377-
    00aa003b7a11}
    ClassName = HHCtrl Object
    InProcServer32 = C:\WINDOWS\System32\hhctrl.ocx
    ProgID = Internet.HHCtrl.1
    DLL is Found and Registered OK = YES

    File Found: C:\WINDOWS\System32\itss.dll
    Version = 5.2.3644.0
    Registry Info: {5D02926A-212E-11D0-9DF9-
    00A0C922E6EC}
    ClassName = Microsoft InfoTech IStorage System
    InProcServer32 = C:\WINDOWS\System32\itss.dll
    ProgID = MSITFS1.0
    DLL is Found and Registered OK = YES

    File Found: C:\WINDOWS\System32\itircl.dll
    Version = 5.2.3644.0
    Registry Info: {4662DAA5-D393-11D0-9A56-
    00C04FB68BF7}
    ClassName =
    InProcServer32 = C:\WINDOWS\System32\itircl.dll
    ProgID = ITIR.WordWheelBuild.4
    DLL is Found and Registered OK = YES

    Checked settings in registry and they are as stated on
    website.
    hh.exe version is:5.2.3644.0

    Thank You!

    Glenna
     
    Guest, Sep 17, 2003
    #5
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