HP Printer - Tray 4 not available

[John Schneider]

We have an old HP8500N color laser printer. It has a 2000 sheet drawer as
tray 4. The printer itself is configured to have plain paper in tray 4.
However, when I go to Printers and Faxes, select the printer's properties,
then the Device Settings tab, its showing tray 4 as Not Available.

How do I get Windows (XP Pro SP2) to recognize that this tray is valid????

Thanks

 

[Lem]

We have an old HP8500N color laser printer. It has a 2000 sheet drawer as
tray 4. The printer itself is configured to have plain paper in tray 4.
However, when I go to Printers and Faxes, select the printer's properties,
then the Device Settings tab, its showing tray 4 as Not Available.

How do I get Windows (XP Pro SP2) to recognize that this tray is valid????

Thanks

On my hp laser printer (admittedly quite a bit newer than your 8500),
there are 2 categories on the Device Settings tab: "Form To Tray
Assignment" and "Installable Options." The first one (for my printer)
shows Tray 2 as "Not Available" (not surprising, because I don't have a
second tray). Under "Installable Options," however, the "Not Installed"
setting for Tray 2 is changeable to "Installed" via a drop-down menu.

If you have something similar for Tray 4 on your 8500, try setting it to
"Installed" under "Installable Options." If you don't have anything
like this, perhaps the capability to use Tray 4 is missing from the
WinXP driver.

This is an old and discontinued product for which HP never supplied a
Windows XP driver. There is a driver for the HP8500 supplied with WinXP
(HP calls this an "in-box" driver, meaning that it comes "in the box"
with Windows XP). However, says HP, "Although HP worked to provide
comparable functionality with the Windows XP drivers, some features may
not be available via the in-box driver."

HP also claims that updated drivers for 8500 series printers will be
available from Windows Update, although generally that's not a good
place to get drivers from.

See generally
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl11035


Or you could search and/or ask for info in the hp forum:
http://tinyurl.com/3bdfeb

--
Lem -- MS-MVP - Networking

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

 

[Tony]

On my hp laser printer (admittedly quite a bit newer than your 8500),
there are 2 categories on the Device Settings tab: "Form To Tray
Assignment" and "Installable Options." The first one (for my printer)
shows Tray 2 as "Not Available" (not surprising, because I don't have a
second tray). Under "Installable Options," however, the "Not Installed"
setting for Tray 2 is changeable to "Installed" via a drop-down menu.

If you have something similar for Tray 4 on your 8500, try setting it to
"Installed" under "Installable Options." If you don't have anything
like this, perhaps the capability to use Tray 4 is missing from the
WinXP driver.

This is an old and discontinued product for which HP never supplied a
Windows XP driver. There is a driver for the HP8500 supplied with WinXP
(HP calls this an "in-box" driver, meaning that it comes "in the box"
with Windows XP). However, says HP, "Although HP worked to provide
comparable functionality with the Windows XP drivers, some features may
not be available via the in-box driver."

HP also claims that updated drivers for 8500 series printers will be
available from Windows Update, although generally that's not a good
place to get drivers from.

See generally
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl11035


Or you could search and/or ask for info in the hp forum:
http://tinyurl.com/3bdfeb

--
Lem -- MS-MVP - Networking

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

The CLJ 8500 in-box PCL XP driver does have tray 4 available. Under
Properies/Device Settings/Installable Options tray 4 is referred to as the
"High Capacity Tray", this needs to be selected as installed and then the paper
size needs to be set under Form to Tray Assignment for tray 4.

Tony
MS MVP Printing/Imaging

 

[John Schneider]

On my hp laser printer (admittedly quite a bit newer than your 8500),
there are 2 categories on the Device Settings tab: "Form To Tray
Assignment" and "Installable Options." The first one (for my printer)
shows Tray 2 as "Not Available" (not surprising, because I don't have a
second tray). Under "Installable Options," however, the "Not Installed"
setting for Tray 2 is changeable to "Installed" via a drop-down menu.

If you have something similar for Tray 4 on your 8500, try setting it to
"Installed" under "Installable Options." If you don't have anything
like this, perhaps the capability to use Tray 4 is missing from the
WinXP driver.

This is an old and discontinued product for which HP never supplied a
Windows XP driver. There is a driver for the HP8500 supplied with WinXP
(HP calls this an "in-box" driver, meaning that it comes "in the box"
with Windows XP). However, says HP, "Although HP worked to provide
comparable functionality with the Windows XP drivers, some features may
not be available via the in-box driver."

HP also claims that updated drivers for 8500 series printers will be
available from Windows Update, although generally that's not a good
place to get drivers from.

See generally
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl11035


Or you could search and/or ask for info in the hp forum:
http://tinyurl.com/3bdfeb

--
Lem -- MS-MVP - Networking

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

Bingo! I knew it was going to be something simple and obvious. That option
was not set to "Installed".

BTW, this printer is actually connected to a printer server running Windows
2003 Server. I had already verified that we had the correct driver there.

Thanks again Lem, and have a great weekend!!!!!
John

 

[John Schneider]

The CLJ 8500 in-box PCL XP driver does have tray 4 available. Under
Properies/Device Settings/Installable Options tray 4 is referred to as the
"High Capacity Tray", this needs to be selected as installed and then the paper
size needs to be set under Form to Tray Assignment for tray 4.

Tony
MS MVP Printing/Imaging

Thanks Tony. You and Lem steered me right where I needed to go.