HP Photosmart 385 printer problem: "Cannot display this photo"

[skarkada]

HP Photosmart 385 printer.

I use the printer stand-alone and print pictures from a CF card. If I
use images from my Canon camera as they are, the printer displays and
prints them fine.

If I modify the pictures slightly (auto correct) using any software
and then try to print the picture, it complains "Cannot display this
photo" and when I choose the picture anyway and print it, it spits
out
the paper quickly without printing anything.


I am talking about plain old JPEG images here.


The same image displays fine on my computer and prints fine on HP
Officejet printer that is connect to the computer.


HP support was worthless. I would have thought this is a common
problem.


Has anybody experienced this problem? Any solutions? I don't like to
connect the printer directly to my computer.

 

[Warren Block]

HP Photosmart 385 printer.

I use the printer stand-alone and print pictures from a CF card. If I
use images from my Canon camera as they are, the printer displays and
prints them fine.

If I modify the pictures slightly (auto correct) using any software
and then try to print the picture, it complains "Cannot display this
photo" and when I choose the picture anyway and print it, it spits
out the paper quickly without printing anything.

I am talking about plain old JPEG images here.

First thought: are you using long filenames on the edited files? The
printer firmware might have trouble with filenames longer than 8.3.

Could you post samples of unmodified and modified files on a web page?
That might help to see what's going on.

Thumbnails or other extra files created by the editing software might be
confusing the printer.

 

[skarkada]

Thanks for taking the time to respond.

First thought: are you using long filenames on the edited files? The
printer firmware might have trouble with filenames longer than 8.3.

No, just the same name that camera generated.

Could you post samples of unmodified and modified files on a web page?
That might help to see what's going on.

Below is one of the pictures. Used Auto Correct feature of ArcSoft
PhotoSuite 5.5 and saw the printer complain. Then used MS Office
picture manager's Auto Correct feature, saw the same complaint again.

http://skarkada.googlepages.com/printerproblem

 

[Warren Block]

Thanks for taking the time to respond.


No, just the same name that camera generated.


Below is one of the pictures. Used Auto Correct feature of ArcSoft
PhotoSuite 5.5 and saw the printer complain. Then used MS Office
picture manager's Auto Correct feature, saw the same complaint again.

http://skarkada.googlepages.com/printerproblem

Seems to work okay here with the software I've got. Is that from the
camera or after retouching?

 

[skarkada]

Seems to work okay here with the software I've got. Is that from the
camera or after retouching?

This is the picture that I have modified and my printer wouldn't
print.

The only difference I see is that Exif data is missing for DPI for X
and Y.

I can also print this picture fine via my computer. The problem is
only when I put these pictures in a CF card and insert directly into
Photosmart 385 (without connecting it to computer). The reason I don't
want to connect this printer to my computer is HP wants to load its
bloated software into my computer and eat up a lot of space.

I am now looking for ways to populate Exif X and Y resolution data
into the image so I can test that theory.

 

[skarkada]

I am now looking for ways to populate Exif X and Y resolution data

into the image so I can test that theory.

Found jhead at the below URL that helped me copy Exif information from
one image to another. (It has many other functions also.)

http://www.sentex.net/~mwandel/jhead/

Photosmart 385 printer can now not only display the "problem" image
but also can print it! The funny thing is it just wants some
information to be there in X and Y resolution fields - they need not
be accurate.