HP Pavillion notebook

[nrennie]

A friend of mine recentlty bought an HP Pavillion notebook from Harvey
Normans(NZ store) in Hamilton. It wasn't untill she got home that she
unpacked
the thing, turned it on and saw a bright green pixel right in the middle
of the screen.

She took it back to Harvey Normans with my brother-in-law for company
(he is a PC guy by trade), who saw that things weren't right and
contacted HP about it.

HP came back to them saying that with their screens they have an
acceptable failure rate of 2%!

I'm surprised at this. It's like buying a brand new car and finding
it's got a stone chipped windscreen which the maker refuses to have
replaced or repaired.

It's a brand spankers notebook with an ugly bright green dot right in
the middle.

What do you guys think? I think if this is HPs policy then people need
to know that they should power it up in the store and check it out
before they walk out the door with it.


Thanks,

Nick.

 

[David Candy]

If you want zero you need to pay thousands of dollars as most made would need to be thrown away. Having said that usually you can't notice (so it doesn't matter that 2% is off). The law is goods must be suitable for the purpose sold. Take it back to HN.

 

[Gabriel]

If you bought it with a credit card put a dispute on it.
You will get it yourt way one way or another.

 

[Plato]

If you bought it with a credit card put a dispute on it.
You will get it yourt way one way or another.

It's true that when you buy a laptop, they have an "acceptable
level/number" of dead pixels and any below that level they wont replace
the screen under warranty. However, I agree that a new laptop should
have NO bad spots whatsover. New means new and no defects. Your credit
card company should have no problem with the dispute. After all,
they [the credit card company] doesn't lose any money with a chargeback,
the seller does.