hp pavilion laptop not booting please help

[Guest]

I am working on a friend's hp pavilion ze4400 laptop and it won't boot or
anything. He is running xp home. When i press the I\O button it won't respond
but if i hit the mail button or other shortcut buttons it will turn on but
only briefly. It boots up to show HP pavilion logo and then shuts off again.
Also, I did manage to get \press f1 to setup and press f12 to continue but
then it shut down again. I believe he said he had viruses but was getting rid
of them with norton and then the pc wouldn't boot. any help is appreciated.
thank you.

 

[Carey Frisch [MVP]]

HP Pavilions that ship with Microsoft Windows XP do
not come with Recovery CDs. Instead, they use a hidden
space (partition) on the hard drive to store the recovery
information.

Read the following article thoroughly, then follow
the steps outlined to perform a "non-destructive"
recovery operation.
http://h10025.www1.hp.com/ewfrf/wc/...docname=bph07145&product=71013&dlc=en&lang=en

If a "non-destructive" recovery will not work, then you'll have
to resort to a "destructive recovery" which will reformat the
drive, thus wiping it clean of all files before Windows XP is
reinstalled.

Obtaining HP Recovery CDs
http://h10025.www1.hp.com/ewfrf/wc/...3&lang=en&cc=us&lc=en&dlc=en&docname=bph07143

3 Simple Steps to Insure the Security of Your PC
http://www.microsoft.com/athome/security/protect/default.aspx

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

---------------------------------------------------------------------------------

:

| I am working on a friend's hp pavilion ze4400 laptop and it won't boot or
| anything. He is running xp home. When i press the I\O button it won't respond
| but if i hit the mail button or other shortcut buttons it will turn on but
| only briefly. It boots up to show HP pavilion logo and then shuts off again.
| Also, I did manage to get \press f1 to setup and press f12 to continue but
| then it shut down again. I believe he said he had viruses but was getting rid
| of them with norton and then the pc wouldn't boot. any help is appreciated.
| thank you.
| --
| don't follow me, i'm lost too.

 

[Guest]

Thanks Carey. The only thing is I can't even get to the setup screen to do
the recovery hitting f10 or anything. The screen comes up with HP and then
shuts down no matter what i hit. I'm starting to think it's a hardware
problem.

 

[Rick \Nutcase\ Rogers]

Hi Paul,

If it doesn't get out of the POST, then it's likely a hardware issue. When
the HP logo shows, hit <escape>, then watch the POST lines, see what is the
last thing it does before it shuts off.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Guest]

Thanks Rick, the only thing it does is shut right back down. I haven't even
gotten a single line other than that. Just HP and gone, shuts right off.

 

[Rick \Nutcase\ Rogers]

Hi,

Time for a shop then, if his warranty has run out. I doubt it is a virus
problem though, as it doesn't get that far.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org