HP Deskjet 940c - Problem if out of paper in mid print job

[Alan Jones]

I have an HP Deskjet 940c (cxi) on my home PC with Windows XP. I love it,
BUT if it happens to run out of paper in the middle of a print job there is
a problem. It stops and the red light flashes. We put in more paper and hit
the red button. Then it starts printing garbage characters, a few on each
page. It does on and on through many pages of paper.

WHY? Does this happen? It does not happen with other HP printers I have at
work.

 

[Bob Headrick]

I have an HP Deskjet 940c (cxi) on my home PC with Windows XP. I love it,
BUT if it happens to run out of paper in the middle of a print job there is
a problem. It stops and the red light flashes. We put in more paper and hit
the red button. Then it starts printing garbage characters, a few on each
page. It does on and on through many pages of paper.

WHY? Does this happen? It does not happen with other HP printers I have at
work.

This sounds like a communications error. How is the computer connected? You
can cancel a print job by pressing the "X" button on the printer. To recover
from a paper out condition you should be able to refill the paper and then
press the formfeed button to resume printing.

Regards,
Bob Headrick, not speaking for my employer HP

 

[Quaoar]

This sounds like a communications error. How is the computer
connected? You can cancel a print job by pressing the "X" button on
the printer. To recover from a paper out condition you should be
able to refill the paper and then press the formfeed button to resume
printing.

Regards,
Bob Headrick, not speaking for my employer HP

Does it need bi-directional communications toggled?

Q

 

[Alan Jones]

Aha! To answer the questions first, it was a USB cable connection to the
printer.
The buttons did not work as advertised on the printer in this one and only
case.
And Bob I am very happy with HP.

Someone suggested the printer driver might be corrupted. So I removed the
printer, uninstalled it, deleted all of the driver. I downloaded the driver
from hp and reinstalled it.
Now it works ! HURRAY! Thanks for your input on this issue.

Alan