hp camera locking up computer

[Willies4]

I just purchased a hp photosmart 735 camera. Whenever I
conect the camera to the computer and turn on the camera
to load pictures onto the computer the computer locks
up. It seems the computer sees the camera because I get
an icon showing the hp photosmart 735 but I cannot do
anything with the computer. I've spent 4 hours on the
phone with hp with no avail. Please help if anyone else
has had this problem.

 

[Mary Sauer]

Have you tried setting the acceleration down on your graphics card? Have you looked
into an updated video driver?

 

[willies4]

Thanks Mary looking for a driver update now. Not real
sure how to set acceleration down on graphics card. Can
you help with this???

 

[John Inzer]

Thanks Mary looking for a driver update now. Not real
sure how to set acceleration down on graphics card. Can
you help with this???

==================================
Open the following article and scroll down
to Microsoft Windows XP...it will exaplain
how to reduce your graphics hardware
acceleration:

(272193) PI: How to Troubleshoot
Graphics Issues
http://support.microsoft.com/?kbid=272193

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic

 

[Guest]

Thanks all I got my problem fixed. Turned out to be
another program conflicting with my camera software. All
is working well now. Thanks again............