How Good Is The "Geek Squad"

[philo]

But you managed to far more than make up for that in
your next message, at least 2 pages that could have been summarized as:

17" Dell laptop dropped 2 feet onto carpet, its AC plug
and receptacle and DVD drive broke. The in-store Geek
Squad sent the laptop to their central repair center,
and the cost was $257-270. They acted professionally.

30 minute repair, $50 laptop DVD, $20 for the socket
and plug, not exactly a repair that would have stumped Dynatronics.

I'm no fan of Geek Squad but...
I've re-soldered power jacks in laptops and it takes quite a bit of time
and skill to disassemble and re-assmeble. The price did not seem out of
line for a repair shop.

 

[Gary Walker]

I'm no fan of Geek Squad but...

I've re-soldered power jacks in laptops and it takes quite a bit of time

and skill to disassemble and re-assmeble. The price did not seem out of

line for a repair shop.

I guess they did have to reconnect a power jack somewhere. But, they replaced
the bad part(s) with new parts. It might even be plug attached. All I know is
that the laptop looks brand new, without any sign of damage. I thought the charge was very reasonable, especially in light of the difficulty I explained
in finding a repair shop that would take the project.

 

[philo]

I guess they did have to reconnect a power jack somewhere. But, they replaced
the bad part(s) with new parts. It might even be plug attached. All I know is
that the laptop looks brand new, without any sign of damage. I thought the charge was very reasonable, especially in light of the difficulty I explained
in finding a repair shop that would take the project.

I am quite proficient with computer repairs and have been known to
replace a motherboard in 15 minutes...but a lap top is a whole different
story...I consider them more in the line with watch repair.

 

[larrymoencurly]

On Friday, April 4, 2014 8:55:41 AM UTC-5, (e-mail address removed) wrote:

I just concluded a great experience involving the
use of my local Geek Squad repair facility. Without
all the boring detail,



You asked for the detail. Now your whining because I gave it to you.

I whined because you went from giving a 100% generic review to
presenting the details in the longest way possible, 50-75 lines.
Try to be succinct.

I would like to hear your time/materials/profit quote for the
repair if it really had been presented to you. The ease of a
project always increases as the possibility of actual
performance decreases.

Because I'm no tech, I don't charge people for repairs, but I've
done similar fixes for friends and friends of those friends, and
few repairs took even an hour, unless the time to find parts was
counted. I'd had the owner actually get the parts because
otherwise some would phone every day and ask when their computer
was ready.

 

[larrymoencurly]

Do you think they can hire real techs for $10 an hour? ;-)

They couldn't, ~15 years ago. Consumerist.com used to show
the contents of some Geek Squad training manuals, and they
contained lots of cheery-happy motivational talk that has
nothing to do with troubleshooting.