How do I track emails sent with a pop3 account not Exchange?

[Guest]

We are using Outlook 2006 SP2 with two accounts: Microsoft Exchange and a
pop3 account.
I am able to view the Tracking tab for messages sent via Exchange, but the
emails sent via the pop3 account do not show the tracking tab.
How am I able to view the tracking tab for emails sent outside our company
with the pop3 account?

 

[Roady [MVP]]

You can't as the delivery and read receipt aren't being returned (if
already) in the correct format by the 3rd party mailserver.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


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We are using Outlook 2006 SP2 with two accounts: Microsoft Exchange and a
pop3 account.
I am able to view the Tracking tab for messages sent via Exchange, but the
emails sent via the pop3 account do not show the tracking tab.
How am I able to view the tracking tab for emails sent outside our company
with the pop3 account?

 

[Guest]

Was the track option available in previous versions? I am positive that I
could track the read receipts from my pop3.

 

[Roady [MVP]]

Well the tracking options are still there. This issue is that outside your
Exchange organisation you don't have any control on what is supported.
Because of the spam issue most e-mail servers do not support sending out
delivery reports. Also read receipts are not supported by all mail clients
and sending them out requires a manual confirmation. Even when they choose
to send you a read receipt it will be converted by the 3rd party mail server
to a normal e-mail message instead of special read receipt which Outlook can
process.