How do I report a bug?

[formerprof]

I wish to report a driver bug to Microsoft (and, incidentally, to Nvidia
whose attention is notoriously difficult to invoke). Is there an e-mail
address or URL which will allow me to send a note? Because the bug crashes
the screen the machine has to be restarted and consequently the nomral
automatic problem report is never sent.

Thanks!

formerprof
(e-mail address removed)

 

[Colin Barnhorst]

The same as all MS productss:
(e-mail address removed) or
http://support.microsoft.com/contactus/Default.aspx?WS=Wish or
http://support.microsoft.com/gp/contactbug

Contact nVidia according to instructions on their website.

 

[formerprof]

Thank you, Colin. I'm about to send my report to Microsoft. To the best of
my knowledge Nvidia insists that one contact the manufacturer of their video
cards & one can't easily contact them directly. In my experience sending
bug reports to the manufacturers is useless -- one doesn't even know whether
they pass them on to Nvidia.

All good wishes -- Merry Christmas!


formerprof

 

[Colin Barnhorst]

You're welcome.

Thank you, Colin. I'm about to send my report to Microsoft. To the best
of my knowledge Nvidia insists that one contact the manufacturer of their
video cards & one can't easily contact them directly. In my experience
sending bug reports to the manufacturers is useless -- one doesn't even
know whether they pass them on to Nvidia.

All good wishes -- Merry Christmas!


formerprof

 

[Chad Harris]

formerprof---

1) It would have been interesting to know what you're describing as a bug.
2) You invoked Nvidia. Nvidia makes the chipset in their case; someone else
makes the video card. Why don't you phone the tech support of the
particular card maker who is responsible for supporting the card and can
advise you if as in the case of many of the later higher end Nvidia chipset
drivers there is a choice of drivers. In the case of many Nvidia higher end
cards, there are options of several drivers and right now some do not work
consistently well in Vista for some games and graphics apps and others do.
The card maker who supports the card can tell you which ones are best.

3) Depending on the bug, MSFT may not own the bug at all if as you infer it
has to do with an Nvidia driver and they already know in detail which
drivers have had problems with Vista, games and apps. That's one reason
there is more than one choice for many cards.

3) MSFT offers free "support" for Vista now and you could call them at

Phone Number: 866-425-0593
Hours of Availability:
Monday - Friday: 5AM-9PM Pacific Time
Saturday - Sunday: 6AM-3PM Pacific Time
English only (US & Canada)
Best-effort troubleshooting in a consumer, non-domain environment
For all CPP participants, the newsgroups remain the most valuable channel
for

Again if you have a particular driver for an Nvidia card freezing up (you
weren't explicit with your "bug" the best clinical on the ground advice is
at the number of the tech support for your card and that's not
Nvidia--that's whomever made the card on that box it came in. You didn't
give specifics of your card or model.

Good luck,

CH

CH