How do I report a bug in Internet Explorer 6

[Guest]

I've spent about an hour trying to find a place on the Microsoft web site,
TechNet and MSDN where I can report a bug in Internet Explorer.

Anyone know how this can be done?

Luke

 

[Ramesh [MVP]]

Luke,

Microsoft.Com Contact US:
http://register.microsoft.com/contactus30/contactus.asp?domain=ie

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


I've spent about an hour trying to find a place on the Microsoft web site,
TechNet and MSDN where I can report a bug in Internet Explorer.

Anyone know how this can be done?

Luke

 

[Ron Bogart]

In

I've spent about an hour trying to find a place on the Microsoft web
site, TechNet and MSDN where I can report a bug in Internet Explorer.

Anyone know how this can be done?

Luke

While in Internet Explorer - Tools - send feedback

 

[Guest]

Ramesh,

If I go to that page, click on the "Contact technical support, ask a
question, report a bug or send comments about technical support." link where
it indicates to report a bug, it simply goes back to the
http://support.microsoft.com/ page.

Ron Bogart indicated this could be done through Internet Explorer by
clicking Help and then clicking "Send Feedback" but it goes back to the link
you gave me.

Once you get to the http://support.microsoft.com/ page, there is no 'single'
link to report a bug. If you click the "Send Feedback" on the right side of
the page, it is only a "Feedback Survey" on the Microsoft support section of
the web site.

On the left side is a link "Contact Microsoft". If you click "Assisted
Support" and then click "Microsoft Internet Explorer 6.0", the only options
are for E-mail Support and Phone Support which you must pay. There are
several other links for Newsgroups (I don't need a problem resolved, I need
to report a bug), Partners (no need to contact them as it does not concern
them) and of course, links to TechNet and MSDN which I have already searched.
If you click the "Provide Feedback" option, it is only about providing
feedback to Microsoft about the web site. If you click the "Customer
Service" option, it gets right back to the inital page I found using a search.

Now just to be sure it's a bug, I loaded the web page in other browsers
including Mozilla, Firefox, Netscape, Opera and Safari on a Mac, all current
versions. It's straight CSS / HTML code but one element does not appear in
IE at all but displays properly in every other browser. I'm a web site
developer and this really concerns me because over 90% of desktop users are
still using IE.

I haven't reported a bug in years but back then there was a simply link to
report a bug. I guess Microsoft is no longer interested in people reporting
bugs.

Luke [USMC]

 

[Guest]

Ron,

Please read the reply I posted to Ramesh.

Luke

 

[Ron Bogart]

In

Ron,

Please read the reply I posted to Ramesh.

Luke

Sorry I don't have a better avenue to provide you.

Semper Fidelis
72 - 81

 

[Guest]

Ron,

Thanks anyway. Glad to see I'm not the only "grunt" doing "intelligent" work.

You can view the problem on the image I took here:
http://www.douglashosting.net/images/browser-compare1.jpg

This is url: http://www.csszengarden.com/?cssfile=/136/136.css&page=0

cssZenGarden is an excellent site to show the advantages of using HTML/CSS
for web sites.

My reason for seeking information is I'm trying to decide if this is the way
I want to design web sites. Currently, I design using an HTML editor for
final assembly but I do use Frontpage for some HTML code using it's WYSIWYG
capabilities. But Frontpage has so much bloat, I strip out the Frontpage
code and get back to raw HTML code. The problem I have encountered with
using straight HTML code is I have been using PHP for SQL database access but
I can never get code to validate on the W3C site if I use PHP.

Anyway, you can look at this page on the cssZenGarden site as there are
links to view the HTML and CSS coding. I'm just curious why this one element
doesn't show properly.

Semper Fidelis
69-71

 

[_Vanguard_]

Ramesh,

If I go to that page, click on the "Contact technical support, ask a
question, report a bug or send comments about technical support." link
where
it indicates to report a bug, it simply goes back to the
http://support.microsoft.com/ page.

Ron Bogart indicated this could be done through Internet Explorer by
clicking Help and then clicking "Send Feedback" but it goes back to
the link
you gave me.

Once you get to the http://support.microsoft.com/ page, there is no
'single'
link to report a bug. If you click the "Send Feedback" on the right
side of
the page, it is only a "Feedback Survey" on the Microsoft support
section of
the web site.

On the left side is a link "Contact Microsoft". If you click
"Assisted
Support" and then click "Microsoft Internet Explorer 6.0", the only
options
are for E-mail Support and Phone Support which you must pay. There
are
several other links for Newsgroups (I don't need a problem resolved, I
need
to report a bug), Partners (no need to contact them as it does not
concern
them) and of course, links to TechNet and MSDN which I have already
searched.
If you click the "Provide Feedback" option, it is only about
providing
feedback to Microsoft about the web site. If you click the "Customer
Service" option, it gets right back to the inital page I found using a
search.

Now just to be sure it's a bug, I loaded the web page in other
browsers
including Mozilla, Firefox, Netscape, Opera and Safari on a Mac, all
current
versions. It's straight CSS / HTML code but one element does not
appear in
IE at all but displays properly in every other browser. I'm a web
site
developer and this really concerns me because over 90% of desktop
users are
still using IE.

I haven't reported a bug in years but back then there was a simply
link to
report a bug. I guess Microsoft is no longer interested in people
reporting
bugs.

Luke [USMC]

Luke,

Microsoft.Com Contact US:
http://register.microsoft.com/contactus30/contactus.asp?domain=ie

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


I've spent about an hour trying to find a place on the Microsoft web
site,
TechNet and MSDN where I can report a bug in Internet Explorer.

Anyone know how this can be done?

Luke

1 - http://www.microsoft.com.
2 - Click "Contact Us" on bottom of page.
3 - Click "Contact technical support ..." link at the middle top of the
page.
4 - Click "Assisted Support".
5 - Pick the product (Internet Explorer).
6 - Phone support.
7 - Be prepared to prove it is a bug.

You better be damn sure that what you report is a reproducible bug so
you can prove it. That means you will need to fully describe the
environment and it must be reproducible by the technician. I reported 2
bugs and never got charged - but you'll need to provide the credit card
beforehand and THEY will decide if it is indeed a bug (if you waste
their time with a bogus "bug" report which is really a preference or
them performing RTFM to you then you will get charged). I've done the
same to acquire hotfixes - once I proved all other possibilities failed.
Otherwise, after step 3:

4 - Click "Microsoft Wish".
5 - Submit your full report describing the environment, setup, and
behavior of the "bug".

Since you don't explain what YOU think is a bug, no one here can qualify
if it is indeed a bug. If you don't have the documentation prepared to
report the "bug" and you really aren't reporting a bug then expect to
pay for using up their time with something that is just a request for
help. Is it a "bug" (i.e., Request for Correction) worth risking tehe
$35 charge for calling their tech support and hoping they also consider
it a bug so they don't charge you? Otherwise report it to their
wishlist to request a behavior change (i.e., a Request for Enhancement)
and hope they ever read it.

When reporting a bug to Microsoft, you had better be an expert or
security professional intimate with the product and the operating system
under which it runs along with the environment under which it runs
(other programs, configuration of the program, how to setup and
reproduce the bug, etc.). Most end users don't qualify.

If it is a security flaw in their product, you could try their web form
at:

https://s.microsoft.com/technet/security/bulletin/alertus.aspx

But it really doesn't sound like it is a security issue but rather a
usability or compatibility issue. Before wasting time with reporting
the problem to Microsoft, you might want to visit one of the *.[d]html
newsgroups for web programming to make sure it isn't a known and
documented deficiency, a behavior choice by Microsoft, or an error in
your code. It could be a *proposed* CSS attribute that other browsers
decided to prematurely support but IE does not; see
http://msdn.microsoft.com/workshop/author/css/reference/attributes.asp.
You might also try a Google search on '+"Internet Explorer" +CSS
+<whateverIsYourProblem>' to see if the defect or behavior is known or a
solution exists.

CSS was a Mozilla (renamed to Netscape Navigator) "feature" (see
http://www.w3.org/Style/LieBos2e/history/) which IE beligerently had to
support 2 years later to remain competitive, I would suspect IE to still
engender some of that animosity of competition that lasted for so long
between IE and Netscape. More likely is that Microsoft might not be
adding [full] support for *proposed* enhancements to the CSS
specifications.

 

[Frank Saunders, MS-MVP IE/OE]

Assuming you mean that the pumpkin doesn't display properly, I see it fine
on WinXP SP2.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Ron Bogart]

In

Assuming you mean that the pumpkin doesn't display properly, I see it
fine on WinXP SP2.

I don't think it is the pumpkin, but the headstone with Happy Halloween on
it. IE is the top left pic.