How do I make Oulook 2002 e-mail rules work automatically again ?


G

Guest

I had to use my backup .pst file to restore my outlook data. My rules
haven't been working right since. I corrected the erroneous folder
references, laboriously. They seem to run correctly manually.

The rules still do not run automatically. Does the .rwz file need to have a
special name ? Does it need to be in a specific place ? What do I have to
do to get Outlook to "know" about the correct .rwz file.
 
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B

Brian Tillman

DCDuring said:
I had to use my backup .pst file to restore my outlook data. My rules
haven't been working right since. I corrected the erroneous folder
references, laboriously. They seem to run correctly manually.

The rules still do not run automatically. Does the .rwz file need to
have a special name ? Does it need to be in a specific place ? What
do I have to do to get Outlook to "know" about the correct .rwz file.

The .rwz file is just the file to which you export or from which you import
rules. Neither its name nor its location matters. When you import, the
Rules Wizard allows you to browse to the location of the rwz file.
 
G

Guest

OK, I misunderstood the role of the .rwz file. How do I make the rules run
automatically ?
 
B

Brian Tillman

DCDuring said:
OK, I misunderstood the role of the .rwz file. How do I make the
rules run automatically ?

Rules run automatically only in the Inbox. What are you trying to do?
 
B

Brian Tillman

DCDuring said:
I am trying to run them in the Inbox.

If you could be more explicit, it may help. What are your rules trying to
do? If you disable all but one, does that one work? Try each in turn. If
you find one that works when by itself, enable another and test again.
Eventually you may find the problem rule. If you start over from scratch
with the /cleanrules switch and define one rule, does that rule work? WHat
happens, then, if you add a second rule?

These are all basic troubleshooting techniques. Have you followed any?
 
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G

Guest

It is not intuitively obvious that one error in a list of rules should
disable the entire sequence or the process itself. Particularly since,
previously, I was getting error messages from some rules and the rest of the
rules ran successfully. Your statement and my prior experience would imply
that rules errors are sometimes, but not always, trapped to generate useful
error messages and, as a result of other kinds of errors, the rules simply
don't run at all, generating no error message.

I will try the /cleanrules switch, then remake my list from scratch if and
when I have the time.
 
G

Guest

For what versions of Outlook does the /cleanrules start-up switch work ?
My review of help files and on-line documentation did not show such switch
for Outlook 2000 or 2002. It didn't work for Outlook 2002. The message I
received was: "Outlook cannot start. The switch is not valid. ...." Of
course, I could not carry out the remainder of the basic troubleshooting
techniques you recommend.
 
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B

Brian Tillman

DCDuring said:
For what versions of Outlook does the /cleanrules start-up switch
work ?

After searching a while, it would seem the /cleanrules switch is available
only in Outlook 2003 and, if so, I apologize for the waltz down the garden
path. However, using Outlook's Help and searching for "command line" should
give you a list of the switches, along with this:
http://support.microsoft.com/?id=296192 . I don't know how to guarantee a
clean Rules database for OL 2002, I guess.
 

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