How can I report a bug to Microsoft Windows 2000 Team?

[Guest]

I need to report a bug to microsoft windows 2000 Team;but my only mean is
email;I don't even have my CD serial number at hand;so I can't use regular
microsoft support channel.so I need somebody to tell them this bug:

when U install service pack 4 on a fresh windows 2000 gold installation,some
utilities are installed along with service pack,such as "gpresult.exe" .

when u slipstream service pack 4 on that CD and install windows from that
slipstreamed CD,those utilities are NOT installed.the same thing happens when
U create a flat RIS image from that slipstreamed CD;non of the installed
clients have "gpresult.exe" .

I know that originally gpresult.exe used to be one of Resource kit
utilities;but with SP4,it is shipped with it;and so it is logical that it
would be installed regardless of the way you install SP4.but as I said
before,slipstreamed sources does NOT install it.maybe there is something like
"install file-list" that is old and needs to be updated.

 

[Joe Richards [MVP]]

Can you duplicate in XP or more realistically in Vista? If not, it is
extremely unlikely it will get corrected as mainstream support for
Windows 2000 ended last year. I think the only way you could possibly
get that in and corrected is if you were willing to pay for all of the
work out of your pocket which honestly isn't worth it.

joe


--
Joe Richards Microsoft MVP Windows Server Directory Services
Author of O'Reilly Active Directory Third Edition
www.joeware.net


---O'Reilly Active Directory Third Edition now available---

http://www.joeware.net/win/ad3e.htm

 

[Guest]

aren't they supposed to fix bugs in current features during extended support
phase?
as I understood from their lifecycle policy;they do NOT include new features
in a product which has entered in extended support phase,but they fix bugs in
the current features.
correct me if I'm wrong.

 

[Joe Richards [MVP]]

They will fix security bugs depending on what they determine risk is and
what you are describing isn't a security issue.

If you have an extended hotfix agreement purchased PRIOR to mainstream
support ending then you can get hotfixes for things they agree to
correct. For instance, if something will costs them hundreds of
thousands of dollars to correct and the only person raising the issue is
a home user or corporate user in a small company (say less than 30k
seats) then it is unlikely it will be corrected.

You can pay for changes (again if Microsoft agrees to do it at all) but
you usually don't want to pay for it because it is considerably cheaper
to upgrade. The only time I have seen someone actually shell out money
for a fix was a Fortune 5 company who paid something in the area of a
$100k because they had no other option.

joe


--
Joe Richards Microsoft MVP Windows Server Directory Services
Author of O'Reilly Active Directory Third Edition
www.joeware.net


---O'Reilly Active Directory Third Edition now available---

http://www.joeware.net/win/ad3e.htm

 

[Guest]

which one do you think is the faulty one? RIS binary or win2k pro sp4 CD?is
it possible that it would be corrected in win2k3?

 

[Joe Richards [MVP]]

Maybe, up to you to test it.

--
Joe Richards Microsoft MVP Windows Server Directory Services
Author of O'Reilly Active Directory Third Edition
www.joeware.net


---O'Reilly Active Directory Third Edition now available---

http://www.joeware.net/win/ad3e.htm