How can I debug system crash?

  • Thread starter Thread starter networm
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networm

Hi all,

Recently my Toshiba M4 tablet PC laptop crashed 3 times:

Last week, when I was recording lecture using OneNote, it suddenly turned
into BlueScreen and crashed. This happened twice. I don't know how to debug:
so I did a system restore and removed the Skype. That looked worked for one
week.

And today, it crashed again when I was viewing an online video lecture using
RealPlayer. This time it did not show BlueScreen but the screen suddenly
turned black after displaying something flashy(I did not even catch before
it disspeared)... Then the fan becomes 1000% times louder crazily... Nothing
was responding. So I ended up with shutdown and rebooting...

Now this becomes serious: so I want to debug to see which is the
software/device component that caused the problem. After rebooting I looked
into system events: nothing in error. nothing special...

What else can I do to debug it?

thanks a lot!
 
networm said:
Hi all,

Recently my Toshiba M4 tablet PC laptop crashed 3 times:

Last week, when I was recording lecture using OneNote, it suddenly turned
into BlueScreen and crashed. This happened twice. I don't know how to debug:
so I did a system restore and removed the Skype. That looked worked for one
week.

And today, it crashed again when I was viewing an online video lecture using
RealPlayer. This time it did not show BlueScreen but the screen suddenly
turned black after displaying something flashy(I did not even catch before
it disspeared)... Then the fan becomes 1000% times louder crazily... Nothing
was responding. So I ended up with shutdown and rebooting...
Click to expand...

Sounds like a worm/virus.

Anyways, besides checking your HDD for viruses (use a modern, up to date
scanner with newest virus definitions file) you should also check your
RAM using a testing tool like memtext86+ (www.memtest.org).
Now this becomes serious: so I want to debug to see which is the
software/device component that caused the problem. After rebooting I looked
into system events: nothing in error. nothing special...
Click to expand...

System events in Windows log almost nothing really important.
 
networm said:
Hi all,

Recently my Toshiba M4 tablet PC laptop crashed 3 times:

Last week, when I was recording lecture using OneNote, it suddenly
turned into BlueScreen and crashed. This happened twice. I don't know
how to debug: so I did a system restore and removed the Skype. That
looked worked for one week.

And today, it crashed again when I was viewing an online video
lecture using RealPlayer. This time it did not show BlueScreen but
the screen suddenly turned black after displaying something flashy(I
did not even catch before it disspeared)... Then the fan becomes
1000% times louder crazily... Nothing was responding. So I ended up
with shutdown and rebooting...

Now this becomes serious: so I want to debug to see which is the
software/device component that caused the problem. After rebooting I
looked into system events: nothing in error. nothing special...

What else can I do to debug it?

thanks a lot!
Click to expand...

Check the Event Viewer for possible information. Go to start/Run and type eventvwr.msc and press OK. Click the 3 menu items on the left and look for any "X" error messages. If any are found, double click the error entry to seethe details. If you find an error that is coincidng with the behavior, click the Copy Icon on the details dialog screen and paste the error details in a reply to this message.
----
Go to Start/Run and type msinfo32 and press OK. Click Components/Problem Devices to check for possible hardware problems.

Check the following articles for troubleshooting.

How to Troubleshoot By Using the Msconfig Utility in Windows XP:
http://support.microsoft.com/?id=310560

How to perform a clean boot in Windows XP:
http://support.microsoft.com/?id=310353

A Description of the Safe Mode Boot Options in Windows XP:
http://support.microsoft.com/?id=315222
 
networm said:
Hi all,

Recently my Toshiba M4 tablet PC laptop crashed 3 times:

Last week, when I was recording lecture using OneNote, it suddenly
turned into BlueScreen and crashed. This happened twice. I don't know
how to debug: so I did a system restore and removed the Skype. That
looked worked for one week.

And today, it crashed again when I was viewing an online video
lecture using RealPlayer. This time it did not show BlueScreen but
the screen suddenly turned black after displaying something flashy(I
did not even catch before it disspeared)... Then the fan becomes
1000% times louder crazily... Nothing was responding. So I ended up
with shutdown and rebooting...

Now this becomes serious: so I want to debug to see which is the
software/device component that caused the problem. After rebooting I
looked into system events: nothing in error. nothing special...

What else can I do to debug it?

thanks a lot!
Click to expand...

Check the Event Viewer for possible information. Go to start/Run and type
eventvwr.msc and press OK. Click the 3 menu items on the left and look for
any "X" error messages. If any are found, double click the error entry to
seethe details. If you find an error that is coincidng with the behavior,
click the Copy Icon on the details dialog screen and paste the error details
in a reply to this message.
----
Go to Start/Run and type msinfo32 and press OK. Click Components/Problem
Devices to check for possible hardware problems.

Check the following articles for troubleshooting.

How to Troubleshoot By Using the Msconfig Utility in Windows XP:
http://support.microsoft.com/?id=310560

How to perform a clean boot in Windows XP:
http://support.microsoft.com/?id=310353

A Description of the Safe Mode Boot Options in Windows XP:
http://support.microsoft.com/?id=315222

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User





Thanks a lot!

I did not see any CROSS in event viewer...

However, I do have more information.

I just had another Blue Screen crash while I was playing back some online
video lectures using RealPlayer in IE:

IRQL_NOT_LESS_OR_EQUAL

*** STOP: 0X0000000A (0X0105E000, 0X000000FF, 0X00000000, 0X804F298E)

Dumping Physical Memory to disk: 11

(stopped at 11, fan runs 1000% more crazily and louder than before...)

Any more ideas?

Thanks a lot!
 
Pstat in the support tools on the XP CD list addresses. Address in parameter 4 tried to access the memory at parameter 1. Match up the address with a driver.
 
networm said:
Check the Event Viewer for possible information. Go to start/Run and
type eventvwr.msc and press OK. Click the 3 menu items on the left
and look for any "X" error messages. If any are found, double click
the error entry to seethe details. If you find an error that is
coincidng with the behavior, click the Copy Icon on the details
dialog screen and paste the error details in a reply to this message.
----
Go to Start/Run and type msinfo32 and press OK. Click
Components/Problem Devices to check for possible hardware problems.

Check the following articles for troubleshooting.

How to Troubleshoot By Using the Msconfig Utility in Windows XP:
http://support.microsoft.com/?id=310560

How to perform a clean boot in Windows XP:
http://support.microsoft.com/?id=310353

A Description of the Safe Mode Boot Options in Windows XP:
http://support.microsoft.com/?id=315222
Click to expand...


Go to the following website. There are several articles linked there that cover the most common problems associated with this error message.

Troubleshooting Windows STOP Messages:
http://www.aumha.org/win5/kbestop.htm#0x0a
 
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