Hotfixes

[Guest]

How does one obtain a MS Hotfix...like ones listed in a MS Knowledge base
article? Can someone explain that procedure to me.

Any help would be greatly appreciated. Thanks

 

[Carey Frisch [MVP]]

The procedure to obtain a hotfix mentioned in a
Microsoft Knowledge Base Article is outlined
in the Knowledge Base Article itself. In other
words, you'll need to Contact Microsoft to obtain
a hotfix.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User

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:

How does one obtain a MS Hotfix...like ones listed in a MS Knowledge base
article? Can someone explain that procedure to me.

Any help would be greatly appreciated. Thanks

 

[Adam Albright]

How does one obtain a MS Hotfix...like ones listed in a MS Knowledge base
article? Can someone explain that procedure to me.

Any help would be greatly appreciated. Thanks

Two ways:

1. Call Microsoft up, plead you case and MAYBE they will give you
access to the hotfix. Maybe not. They are know to say the "fix"
doesn't apply to your problem.

2. Go here and find all kinds of hotfixes ready for the taking.

http://thehotfixshare.net/board/index.php?act=home

Expect the usual pouring of cold water on anything I say from the
fanboy crowd that always acts like a bunch of old ladies. The files
are the SAME.

Before installing any hotfix regardless where you get it from first
set up a Restore point, just in case.

 

[Guest]

Thanks Carey!

 

[MICHAEL]

* Cammac468:

How does one obtain a MS Hotfix...like ones listed in a MS Knowledge base
article? Can someone explain that procedure to me.

Any help would be greatly appreciated. Thanks

Go to the site below and they'll email you a time limited link
to a password protected file. You should get a reply
in a few hours or 1 day.

Have the KB article number and give them a valid email address.

It's that simple.

https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix


-Michael

 

[huwyngr]

you'll need to Contact Microsoft to obtain a hotfix.

Have you tried clicking on the link they give you in KB articles? I
just tried one and you get a page with every possible contact you could
want for Microsoft from the President down but nothing specific to Hot
Fixes.

Guessing isn't good enough.

Take this as an example:

934633 (http://support.microsoft.com/kb/934633/) When you connect a USB
multifunction printer device to a Windows Vista-based computer, a
second instance of the printer object is created, and the first
instance no longer works

Read down to:

To resolve this problem immediately, contact Microsoft Customer Support
Services to obtain the hotfix. For a complete list of Microsoft
Customer Support Services telephone numbers and information about
support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Which of these would one use -- and that's one section out of many on
the page:

------------------------------------------------------------------

Product Help and Support
Product support options and contact information.

Visit the Help and Support Web site to find answers to your product
questions.

Contact a support professional by phone or e-mail for help if you
purchased the product separately.

Return a Microsoft software or hardware product that you purchased in
the United States or Canada.

Send questions about your Microsoft product to a customer service
representative.

Report a bug in Microsoft software.

Contact your computer manufacturer for support if your product was
pre-installed on your computer.

Use Microsoft public newsgroups to find and share information about
Microsoft products.

Participate in online technical chats with Microsoft technology
experts.

And suppose it's wanted for a computer that you bought with it
installed and so OEM -- contact the manufacturer or Microsoft? What's
the chance of the OEM tech support knowing of the hotfix?