Home Premium to Ultimate Failure

[cadlearning]

Purchased an HP notebook with premium and set it up but did not activate yet.

Then purchased an Ultimate Upgrade with anytime upgrade

Installed the upgrade using the key from the bottom of the PC when it asked
for the current product key.

No errors. Finishes the upgrade and restarts and still is running Home
Premium.

Why did ultimate not take?

We need ultimate to login to a domain.

 

[Curious]

The key on the bottom of the notebook is a Home Premium key and I believe
states that right on the sticker.
You need to use the Ultimate key that you got with your anytime upgrade.

 

[Colin Barnhorst]

As Curious points out, the pk on the sticker is the wrong pk.

 

[Mark H]

Windows Anytime Upgrade requires that the current installation is activated.

 

[Rod Rocket]

It sounds like a good 'you idiot' reply, but I have a similar situation.
A worker with creditcard bought a lovely Lenovo T61 with Vista Home Premium
(says so right on the little sticker), much to my dismay - it NEEDS to
connect to a domain. 'No Worries' says the purchaser - just buy an upgrade -
only $150!! (Aussie). Yeah - but what about the $150/hr x countless that
I've spent trying to do the upgrade.
The Upgrade disk I bought doesn't have a code, and says it's SPECIFICALLY
for those who've bought Vista and are upgrading. (NOW I've read the horror
stories from Amazon buyers of this software package.. I'm worried - 4 hours
and counting).
I did install and ACTIVATE the Vista Home Premium, and restarted, before
trying the upgrade. MY error message says I can't upgrade because the
software I'm upgrading TO is older than the software I'm upgrading FROM.....

 

[Rod Rocket]

Continuing...
Having gone 'Online to get all updates (recommended)', then activating, and
clicking 'I agree with all the aforesaid conditions' on the Vista Ultimate
(among others) EULA, I am presented with

"Upgrade has been disabled.
The upgrade cannot be started. To upgrade, cancell the installation and then
choose to upgrade to a version of Windows that is more recent than the
version you are currently running."

Excuse me? What? There's software MORE RECENT than Vista Ultimate???

NOW what do I do.... (with my optimistic creditcard carrying IT buyer..
RESEARCH.... please help!

 

[Colin Barnhorst]

Return the upgrade package for one that is at service pack level one. The
computer shipped with Vista SP1 (integrated) so SP1 is not separate and
therefore cannot be removed. The upgrade package shipped with an old dvd
(Vista rtm). There is no way to use Windows Update to resolve because it is
the media that needs to be updated, not the computer.

 

[Mark H]

There are no dumb questions.

Your OP stated you did not activate Vista Home Premium before you attempted
the upgrade to Vista Ultimate via WAU. That would be why it originally
failed.

The more recent error message is as Colin has pointed out. You have SP1
installed and upgrade media that does not have SP1 installed. But, WAU sends
media with SP1 installed, so now I'm not sure we are talking apples and
apples. When you stated you purchased Windows Anytime Upgrade, did you mean
the online version from Windows Marketplace or you bought an upgrade disk
from the local retailer?

If the local retailer, do as Colin stated.
If online (WAU), then the "kit" you received should be the correct version.

Either way, you can read the disk label to see if SP1 is part of the media.

 

[Curious]

Did you possibly buy a disk to upgrade your Vista32 bit home premium to
Vista 64 bit Home premium and did you use the PK on the bottom of your
laptop to order it? This is the only type of upgrade that I am aware of
that MS sells that does not come with its own PK.
If not what exactly did you buy, how and did you but it from Microsoft?

 

[Colin Barnhorst]

Just so you know, he would not be able to order alternate media using the pk
on the label on the bottom of the laptop. OEM product keys cannot be used,
only retail product keys (upgrade and standard are both honored).

Only one order per product key is honored. If you order the 64bit dvd you
cannot also order the cd set (and vice versa).

The Alternate Media website also does not honor Vista Ultimate product keys
(presumably the customer already got a 64bit dvd in the retail box). No
provision was made for Ultimate users to order just the cd set.

 

[Curious]

I am aware of the restriction you mention however I did not want to
complicate my response unless RR asked about it. I guess I should have.

 

[Colin Barnhorst]

No reason to, but since the sticker on the bottom had come up already in the
thread I thought maybe you weren't aware of the ins and outs of the
Alternate Media site. You answer a lot of posts so I thought you would want
to know the distinctions. Sorry.

 

[Rod Rocket]

Now I feel VERY silly... Thanks Colin. I've resisted using Vista for
so long there is already a SP1, and I missed it...
The Vista resistance has not been because of fear, rather the learning curve
of bringing Me (pretty tech savvy) and 20 non-tech users up to speed on a
very different 'look and feel'.
The old adage 'If it aint broken, don't fix it' works fine, till Microsoft
say we can't buy WinXP Pro any more. Now I MUST learn Vista, so I can
support it on all the new machines we buy, and retrain the users, as
necessary.

 

[Colin Barnhorst]

You're welcome. Have fun.

Now I feel VERY silly... Thanks Colin. I've resisted using Vista
for
so long there is already a SP1, and I missed it...
The Vista resistance has not been because of fear, rather the learning
curve
of bringing Me (pretty tech savvy) and 20 non-tech users up to speed on a
very different 'look and feel'.
The old adage 'If it aint broken, don't fix it' works fine, till Microsoft
say we can't buy WinXP Pro any more. Now I MUST learn Vista, so I can
support it on all the new machines we buy, and retrain the users, as
necessary.

 

[Colin Barnhorst]

By "corporate" do you mean a volume license copy? There is no "corporate"
edition of Vista.

 

[Danny I]

I seem to have the same problem, or similar at least, to Rod. I bought an
upgrade version of Vista Ultimate from Costco when it was first available. I
could not get it to install on my XP Pro machine (partly due to no drivers
for my Raid card), so I have been sitting on it, waiting for the day when I
would have a computer to upgrade. I now have a new Gateway with Vista Home
Premium 64-bit, and when I try to upgrade I get the error message like Rod's
- no upgrade, only a custom installation is available. So, any thoughts on
who to return the upgrade disk to in order to exchange it for a disk with
SP1? Any other suggestions? How bad would a clean install be? I would lose
the Gateway installed software, but I don't know that that would be a big
loss. I would worry about drivers for the Nvidia 9800 GT card, etc.

 

[Colin Barnhorst]

Look,I failed to activate windows...there's an error and,I dont know how
to
fixed it.There's also an error code:OxC004FO63
What's the meaning of that?Im asking because I don't know how to install
nor
activate windows...Please help me...

This is an old thread. I suggest you start a new thread with your issue and
please provide details about your computer, version of Vista, and what steps
you have taken so far. A search on "OxC004FO63" does not give any hits at
all. Please post the text given with the error code when you start the new
thread.

 

[Mike Hall - MVP]

Look,I failed to activate windows...there's an error and,I dont know how
to
fixed it.There's also an error code:OxC004FO63
What's the meaning of that?Im asking because I don't know how to install
nor
activate windows...Please help me...

Have you replaced your motherboard or are you attempting to install a
manufacture OEM on a computer other than the one for which is was originally
supplied?


--
Mike Hall - MVP
How to construct a good post..
http://dts-l.com/goodpost.htm
How to use the Microsoft Product Support Newsgroups..
http://support.microsoft.com/default.aspx?pr=newswhelp&style=toc
Mike's Window - My Blog..
http://msmvps.com/blogs/mikehall/default.aspx

 

[DrTeeth]

Look,I failed to activate windows...there's an error and,I dont know how to
fixed it.There's also an error code:OxC004FO63
What's the meaning of that?Im asking because I don't know how to install nor
activate windows...Please help me...

Don't feed the troll, boys! You really fell for it.
--

Cheers,

DrT

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.