high speed connection hic-ups

[Brian Hill]

Hi, I have a Cable modem and periodically lost my connection. It happens
randomly. It also happened when I had DSL and now I have cable and it does
the same thing. Obviously its my computer, I just dont know where to begin
to fix it. Its been going on for well over a year. I even had my cpu
replaced recently and it didnt even work. Any suggestions would be most
helpful.
Thank you.

 

[Yves Leclerc]

How is the cable modem connected to your computer? Is it directly
connected? Is it USB or Ethernet ? Do you use a boardband router?

 

[Merlin]

I don't think that it is obviously your computer. I had a similar problem
back around June. I had the cable company (Comcast) out to my house numerous
times. They replaced the modem, the drop line to my house and other
things.Turned out to be a bad node I was on. It took them about 5 or 6 trips
out to my house but they finally got everything working right and even
credited my account for the period when I was having trouble. Call your
cable company and try to get them to come out when you actually have a lost
connection.

 

[Brian Hill]

It is connected via Ehthernet.

How is the cable modem connected to your computer? Is it directly
connected? Is it USB or Ethernet ? Do you use a boardband router?