Help with offsite support

[=?ISO-8859-1?Q?YankFan_=AE?=]

I want to help (parents and Grandparents) in helping them with computer
problems like, updates and spyware, viruses and other minor things that
they have problems doing or understanding. Some of them live close and
others live very far away. Is there a program that I can use to log in
to their system and help in fixing some of those problems. Not major
things just to keep them out of trouble. I know that there's LogMeIn and
GoTo MyPC. Do these help in doing those kind of problems? Is there
others that can do what I'm asking?

Thank you so much in advance with my questions?

MM
--

 

[John]

I want to help (parents and Grandparents) in helping them with computer
problems like, updates and spyware, viruses and other minor things that
they have problems doing or understanding. Some of them live close and
others live very far away. Is there a program that I can use to log in to
their system and help in fixing some of those problems. Not major things
just to keep them out of trouble. I know that there's LogMeIn and GoTo
MyPC. Do these help in doing those kind of problems? Is there others that
can do what I'm asking?

Thank you so much in advance with my questions?

MM
--

Go to http://www.ultravnc.com/ and look for the "Single Click" version of
UltraVNC, it's exactly what you're looking for. I use it to remote control
my 77-year old grandma's pc (350 miles away) so I can say that it really
does work.

John.

 

[LS \(V\)]

Have you tried WindowsXP's built in Remote Desktop features??
Cut and paste this link:

http://tinyurl.com/yeam6r

 

[Elmo]

I want to help (parents and Grandparents) in helping them with computer
problems like, updates and spyware, viruses and other minor things that
they have problems doing or understanding. Some of them live close and
others live very far away. Is there a program that I can use to log in
to their system and help in fixing some of those problems. Not major
things just to keep them out of trouble. I know that there's LogMeIn and
GoTo MyPC. Do these help in doing those kind of problems? Is there
others that can do what I'm asking?

Thank you so much in advance with my questions?

Every W98 and XP machine has Netmeeting on it. Run CONF to set it up
and create the shortcuts. Use it by emailing your ip address to them.
They type in the ip address, then call you. They click Share, Desktop,
Allow Control. You request control, they accept and you have complete
control.

 

[=?ISO-8859-1?Q?YankFan_=AE?=]

Go to http://www.ultravnc.com/ and look for the "Single Click" version of
UltraVNC, it's exactly what you're looking for. I use it to remote control
my 77-year old grandma's pc (350 miles away) so I can say that it really
does work.

John.

Thank you so much. I'll see how this works.

 

[=?windows-1252?Q?YankFan_=AE?=]

Have you tried WindowsXP's built in Remote Desktop features??
Cut and paste this link:

http://tinyurl.com/yeam6r

Thank you. I'll give it a try. I just don't want it to be too difficult
for them at their end.

--
_________
YankFan ®
http://yankfan.blogspot.com/
Support Our Troops: http://www.anysoldier.com/
Freedom isn't free. Just ask any soldier...Semper Fidelis.

G.W.Bush, speaking about terrorists and the left in the Democratic Party:

“We have seen their kind before. They are the heirs of all the murderous
ideologies of the 20th century. By sacrificing human life to serve their
radical visions—by abandoning every value except the will to power—they
follow in the path of fascism, and Nazism, and totalitarianism. And they
will follow that path all the way, to where it ends: in history’s unmarked
grave of discarded lies.”
PRESIDENT GEORGE W. BUSH ADDRESS TO A JOINT SESSION OF CONGRESS
AND THE AMERICAN PEOPLE SEPTEMBER 20, 2001

"Freedom is never more than one generation away from extinction.
We didn't pass it to our children in the bloodstream. It must be fought for,
protected, and handed on for them to do the same, or one day we will spend
our sunset years telling our children and our children's children what it
was once like in the United States where men were free."-- Ronald Reagan

 

[Leythos]

I want to help (parents and Grandparents) in helping them with computer
problems like, updates and spyware, viruses and other minor things that
they have problems doing or understanding. Some of them live close and
others live very far away. Is there a program that I can use to log in
to their system and help in fixing some of those problems. Not major
things just to keep them out of trouble. I know that there's LogMeIn and
GoTo MyPC. Do these help in doing those kind of problems? Is there
others that can do what I'm asking?

Thank you so much in advance with my questions?

Get VNC or UltraVNC and set it to communicate on a non-standard port,
and then forward that port through their router/nat to their PC, then
you can connect anytime and help them.

I think that UltraVNC will actually let them connect to you, so you
don't need to forward anything on their side.

 

[Leythos]

Have you tried WindowsXP's built in Remote Desktop features??
Cut and paste this link:

Don't expose XP to the world, you never know when someone will find an
exploit for RD.

 

[=?windows-1252?Q?YankFan_=AE?=]

Get VNC or UltraVNC and set it to communicate on a non-standard port,
and then forward that port through their router/nat to their PC, then
you can connect anytime and help them.

I think that UltraVNC will actually let them connect to you, so you
don't need to forward anything on their side.

I have tried to download the program and it seems to hang for the
longest time.

--
_________
YankFan ®
http://yankfan.blogspot.com/
Support Our Troops: http://www.anysoldier.com/
Freedom isn't free. Just ask any soldier...Semper Fidelis.

G.W.Bush, speaking about terrorists and the left in the Democratic Party:

“We have seen their kind before. They are the heirs of all the murderous
ideologies of the 20th century. By sacrificing human life to serve their
radical visions—by abandoning every value except the will to power—they
follow in the path of fascism, and Nazism, and totalitarianism. And they
will follow that path all the way, to where it ends: in history’s unmarked
grave of discarded lies.”
PRESIDENT GEORGE W. BUSH ADDRESS TO A JOINT SESSION OF CONGRESS
AND THE AMERICAN PEOPLE SEPTEMBER 20, 2001

"Freedom is never more than one generation away from extinction.
We didn't pass it to our children in the bloodstream. It must be fought for,
protected, and handed on for them to do the same, or one day we will spend
our sunset years telling our children and our children's children what it
was once like in the United States where men were free."-- Ronald Reagan

 

[Leythos]

I have tried to download the program and it seems to hang for the
longest time.

VNC source is at http://realvnc.com/

Ultra VNC is at http://ultravnc.sourceforge.net/