help with email attachments

[Claire Shortt]

I can't open some email attachments. When I double click
the paperclip icon in the listing of emails section, I
get this message - "OE removed access to the following
unsafe attachments in your mail: then it lists the
attachments". It happened with 2 different emails, one
of which had 2 attachments - one I could open, one I
couldn't. All of the ones I couldn't open had an icon
with what looked like 2 sheets of paper offset with the
letter W on the top one.
Also, I just loaded Sympatico's anti-virus program. Don't
know if that has anything to do with this prob or not.
Please help.
Claire Shortt - (e-mail address removed)
Thanks

 

[Josh]

Go to Options then Security and uncheck do not allow attachments to be
opened. Should be fine after that.

 

[Phil]

In OE: tools, options, security tab, uncheck: do not allow
attachments...........

 

[Bruce Chambers]

Greetings --

Outlook Express' default security settings are simply trying to
protect you. OE has no way of telling whether an attachment actually
contains a virus or not, so it temporarily blocks any of those file
types that could potentially contain a virus. In Outlook Express,
Tools > Options > Security, uncheck the "Do not allow attachments to
be saved or opened that could potentially be a virus" option, assuming
you trust the source, of course. The wiser course of action, however,
would be to modify your list of unsafe files, as outlined in the KB
articles below:

Cannot Open E-Mail Attachments in OE After You Install SP1
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q329570

Information About the Unsafe File List in Internet Explorer 6
http://support.microsoft.com/default.aspx?scid=kb;EN-US;291369

OLEXP Using Virus Protection Features in Outlook Express 6
http://support.microsoft.com/default.aspx?scid=kb;EN-US;291387


Bruce Chambers

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