Help will not display

[Guest]

This is a Word 2000 question.

This problem just started after 5 years of successful Word 2K use. When I
select "Help", the help button appears in the taskbar (the bar at the bottom
of the screen; I think that is the taskbar), but I cannot get it to open by
clicking the button or any other way. For example, I can't get it to open
from task manager.

Is there an option somewhere that I have inadvertently changed? Other ideas?

 

[Guest]

I have been unable to find a discussion group function that allows me to
delete my original post or I would have removed it.

5-10 minutes after selection, Help became active. Obviously, not a Word
problem.

 

[John McGhie [MVP - Word and Word Macintosh]]

There are a myriad things that "could" cause this.

Have you done anything to Internet Explorer recently? Installed any
"helper" application or toolbar for IE? Altered your firewall or antivirus
settings?

Internet Explorer is the display engine for Microsoft Help, so if you play
with it, your help may indeed go bang...

Sometimes you can bring it right by running "Detect and Repair" from the
Word Help menu. You may be asked for the original CD when you do this, and
you should expect it to run for up to 45 minutes (it's very thorough...) but
it fixes most things...

Hope this helps

This is a Word 2000 question.

This problem just started after 5 years of successful Word 2K use. When I
select "Help", the help button appears in the taskbar (the bar at the bottom
of the screen; I think that is the taskbar), but I cannot get it to open by
clicking the button or any other way. For example, I can't get it to open
from task manager.

Is there an option somewhere that I have inadvertently changed? Other ideas?

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410