help w/internet

[caglar]

Hi All;
i have road runner cable internet at home. two nights ago
I unplugged the router and plug my computer into modem
directly. but i seem to have problem connecting to the
net. I can't renew the ip address, i can not repair the
connection. I spent half an hour on the phone w/tech
support. They also could not tell what it was. their only
guess what that the winsockets may be the problem. Also
when i try to renew the ip address, it says it could
renew "because the communication was tried on something
that is not a socket", or close some thing to this
message. Do i really have to uninstall XP and install it
again. (it is a upgrade version install on top of ME). If
so do i risk anything to be lost, or is it safe thing to
do?
Thanks in advance for all the help and recommendations.
Regards

Caglar

 

[Rusty]

Your error message "because the communication was tried
on something that is not a socket",

WINSOCK is corrupt it needs to be repaired
call back to tech support, it's not hard to fix only
takes about 15 mins to fix.