HELP! virus or system problem?

[alex]

I have a problem with a screen that keeps popping up
everytime I access the internet. A black screen with the
title 'c:\ docum-1\tim\locals-1\temp\surfai-1.exe' comes
up with a cursor key jumping all over the screen. This
only happens when I am on the internet and when I go to
close the window it says that the program may not have
finished what it is doing. Anyway I can close this down
and it goes.

Related to this is the fact that everytime this window
pops up a huge document gets sent to my printer and if I
turn the printer on it just reels out pages and pages of
blank paper. I can cancel this print documents but it
takes a long time.

My internet connection keeps dropping and this has only
happened since this screen has been coming up. The
connection drops about every 2 minutes which as you might
imagine, is infuriating! The message bar at the bottom
of the page comes up with C:\WINDOWS\system32
\shdoclc.dll/dnserror.html

Anyway I have run virus checks and checked the hard disk
but nothing appears to be wrong so I am lost as to what
to do about it.

Perhaps you have some suggestions and would get back to
me asap.

Thanks

 

[Will Denny]

Hi

Try these programs to check for any spyware that may be on your system:

Ad-Aware - www.lavasoftusa.com
Spybot - http://www.safer-networking.org/
CWShredder - http://www.spywareinfo.com/~merijn/downloads.html

Try SpyWareBlaster to stop intrusions:

http://www.javacoolsoftware.com/spywareblaster.html

Also see the following links:

http://mvps.org/winhelp2002/unwanted.htm
http://www.microsoft.com/security/articles/spyware.asp

--

Will Denny
MS-MVP Windows - Shell/User
Please reply to the News Groups


| I have a problem with a screen that keeps popping up
| everytime I access the internet. A black screen with the
| title 'c:\ docum-1\tim\locals-1\temp\surfai-1.exe' comes
| up with a cursor key jumping all over the screen. This
| only happens when I am on the internet and when I go to
| close the window it says that the program may not have
| finished what it is doing. Anyway I can close this down
| and it goes.
|
| Related to this is the fact that everytime this window
| pops up a huge document gets sent to my printer and if I
| turn the printer on it just reels out pages and pages of
| blank paper. I can cancel this print documents but it
| takes a long time.
|
| My internet connection keeps dropping and this has only
| happened since this screen has been coming up. The
| connection drops about every 2 minutes which as you might
| imagine, is infuriating! The message bar at the bottom
| of the page comes up with C:\WINDOWS\system32
| \shdoclc.dll/dnserror.html
|
| Anyway I have run virus checks and checked the hard disk
| but nothing appears to be wrong so I am lost as to what
| to do about it.
|
| Perhaps you have some suggestions and would get back to
| me asap.
|
| Thanks
|

 

[Richard Sobey]

Perhaps you have some suggestions and would get back to
me asap.

Try running a spyware program like Ad-aware or Spybot S&D. If you've
never run either program before it will most likely find a whole load
of registry keys / files etc that can potentially hijack your internet
connection and computer without you knowing about it. I opt to remove
everything they find but only because I'm safe in the knowedge that I
have decent backups and I can afford the need to reinstall my OS if
anything goes wrong. So, be careful, and good luck.

Richard