"Help & Support" Does Not Work !

[Mike D]

I'm experiencing several problems, possibly stemming from
a virus. Earlier today, NAV "quarantined" some files and
I mistakenly deleted them all. I think I may have deleted
a file I need in the WINNT directory.

I wanted to "restore" my system to a previous checkpoint
hoping to get the system back to what is was, but when I
hit the "Help and Support" under "Start", nothing happens.

Then I went to send an email (I'm running MSN Premium)
and I get an error message that states: "Your current
security settings prohibit running ActiveX controls on
this page. As a result, the page may not display
correctly." Indeed, it does not and it won't even let me
type anything in the "body" field. The "INBOX" icon is
the small yellow "yield" sign with an exclamation in it.

Then I tried re-running NAV which gives me all sorts
of "errors" now and it can't even run the "repair
wizard". It told me to re-install Windows Script 5.6 and
re-boot, which I did, but I get the same error.

I'm pretty sure I'm missing a much needed system file but
how can I find out what file it is and how to restore it ?

Any ideas and suggestions would be greatly appreciated..
Thank you..

 

[Harry Ohrn]

If you want to try System Restore go to Start->Programs->Accessories->System
Tools->System Restore or click Start->Run and type "restore" (without the
quotes) When the window opens click restrui.exe to run the System Restore
Wizard

To try and repair corrupt, damaged or missing system files go to Start->Run
and type "SFC /SCANNOW" (without the quotes). You will be prompted for your
Windows XP CD.

 

[Mike D]

Thank you for the suggestions but neither of them worked.
When I run the "RESTORE" exe, all I get is a blank screen.

I also ran the "SFC" command, it checked the files and
ended. No message about any missing files or anything
like that..

Any other suggestions ? Thanks.. Mike D

-----Original Message-----
If you want to try System Restore go to Start->Programs-
Accessories->System
Tools->System Restore or click Start->Run and type "restore" (without the
quotes) When the window opens click restrui.exe to run the System Restore
Wizard

To try and repair corrupt, damaged or missing system files go to Start->Run
and type "SFC /SCANNOW" (without the quotes). You will be prompted for your
Windows XP CD.
--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp

I'm experiencing several problems, possibly stemming from
a virus. Earlier today, NAV "quarantined" some files and
I mistakenly deleted them all. I think I may have deleted
a file I need in the WINNT directory.

I wanted to "restore" my system to a previous checkpoint
hoping to get the system back to what is was, but when I
hit the "Help and Support" under "Start", nothing happens.

Then I went to send an email (I'm running MSN Premium)
and I get an error message that states: "Your current
security settings prohibit running ActiveX controls on
this page. As a result, the page may not display
correctly." Indeed, it does not and it won't even let me
type anything in the "body" field. The "INBOX" icon is
the small yellow "yield" sign with an exclamation in it.

Then I tried re-running NAV which gives me all sorts
of "errors" now and it can't even run the "repair
wizard". It told me to re-install Windows Script 5.6 and
re-boot, which I did, but I get the same error.

I'm pretty sure I'm missing a much needed system file but
how can I find out what file it is and how to restore it ?

Any ideas and suggestions would be greatly appreciated..
Thank you..

.

 

[PA Bear]

Check your system for "hijackware":

Dealing with Hijackware
http://mvps.org/winhelp2002/unwanted.htm
http://www.mvps.org/inetexplorer/Darnit.htm#tshoot
http://aumha.org/a/parasite.htm

CoolWebSearch Chronicles
http://www.merijn.org/cwschronicles.html

Important: You *must* seek updates for Ad-Aware, Spybot, etc., before each
and every use, even "right out of the box". But even they can't catch
everything, 24/7. When all else fails, HijackThis
(http://www.merijn.org/files/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your files to http://forums.spywareinfo.com/ or
http://forum.mvps.org/viewforum.php?f=30 for expert analysis, not here.**

[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]

You should also be aware that there are some nasties out there which
actually disable your anti-virus application's "auto-protect" though it
appears to be fully functional, complete with automatic updating, to you.
Try scanning the system using at least two (2) of the free online scans
which follow; each will require ActiveX to be enabled:

Kaspersky
http://www.kaspersky.com/remoteviruschk.html

TrendMicro
http://housecall.trendmicro.com/

Symantec
http://snurl.com/g14

So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.mvps.org/

Protect Your PC
http://www.microsoft.com/security/protect