Help & Support Center Help Please

  • Thread starter Thread starter Paul Woodsford
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Paul Woodsford

If I go into Help & Support Center I can view the Index Page but nothing
shows on the L hand pane, just a little icon in the top L hand corner.
I've run sfc /scannow with no effect, can anyone help?
 
Hi Paul,

Download and install this update:

Download details: Windows XP Patch: Enabling Applications to Access HTML Help in a New, Restricted Mode:
http://www.microsoft.com/downloads/...26-ae89-4cb3-a819-e6da160f2e66&DisplayLang=en


More Informatoin on this update
http://support.microsoft.com/?kbid=811630

--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

If I go into Help & Support Center I can view the Index Page but nothing
shows on the L hand pane, just a little icon in the top L hand corner.
I've run sfc /scannow with no effect, can anyone help?
 
To resolve this problem do this
Log on to the computer by using an account with administrator permissions.
Click Start, click Run, type %systemroot%\inf, and then click OK.
Locate the Srchasst.inf file.
Right-click the Srchasst.inf file, and then click Install.
This reinstalls the files that Search Companion uses.
 
Thank you Ramesh, problem fixed. Much appreciated. You MVPS and the others
who offer their time and knowledge to help others are a godsend.
Once again, thanks a million.

--
Paul Woodsford
Remove ****NOSPAMPLEASE**** to Reply
Hi Paul,

Download and install this update:

Download details: Windows XP Patch: Enabling Applications to Access HTML
Help in a New, Restricted Mode:
http://www.microsoft.com/downloads/...26-ae89-4cb3-a819-e6da160f2e66&DisplayLang=en


More Informatoin on this update
http://support.microsoft.com/?kbid=811630

--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

"Paul Woodsford"
<paul.woodsford****NOSPAMPLEASE****@***NOSPAM***virgin.***NOSPAM***net>
wrote in message If I go into Help & Support Center I can view the Index Page but nothing
shows on the L hand pane, just a little icon in the top L hand corner.
I've run sfc /scannow with no effect, can anyone help?
 
Most welcome Paul. Thanks for the appreciation :-)

--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

Thank you Ramesh, problem fixed. Much appreciated. You MVPS and the others
who offer their time and knowledge to help others are a godsend.
Once again, thanks a million.

--
Paul Woodsford
Remove ****NOSPAMPLEASE**** to Reply
Hi Paul,

Download and install this update:

Download details: Windows XP Patch: Enabling Applications to Access HTML
Help in a New, Restricted Mode:
http://www.microsoft.com/downloads/...26-ae89-4cb3-a819-e6da160f2e66&DisplayLang=en


More Informatoin on this update
http://support.microsoft.com/?kbid=811630

--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

"Paul Woodsford"
<paul.woodsford****NOSPAMPLEASE****@***NOSPAM***virgin.***NOSPAM***net>
wrote in message If I go into Help & Support Center I can view the Index Page but nothing
shows on the L hand pane, just a little icon in the top L hand corner.
I've run sfc /scannow with no effect, can anyone help?
 
Hi Ramesh,
Like I said the problem in the Index function of the Health & Support Center
is fixed.
I've been checking the other Help pages with my MS software and everything
seems to be working OK except for the Help /Index function in MSFax for XP.
Click on the Index tab of the Help and the Fax Console closes down.
Do you have any thoughts on this niggle?

--
Paul Woodsford
Remove ****NOSPAMPLEASE**** to Reply
Hi Paul,

Download and install this update:

Download details: Windows XP Patch: Enabling Applications to Access HTML
Help in a New, Restricted Mode:
http://www.microsoft.com/downloads/...26-ae89-4cb3-a819-e6da160f2e66&DisplayLang=en


More Informatoin on this update
http://support.microsoft.com/?kbid=811630

--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

"Paul Woodsford"
<paul.woodsford****NOSPAMPLEASE****@***NOSPAM***virgin.***NOSPAM***net>
wrote in message If I go into Help & Support Center I can view the Index Page but nothing
shows on the L hand pane, just a little icon in the top L hand corner.
I've run sfc /scannow with no effect, can anyone help?
 
Paul,

Unlike the H&S Index, I'm unable able to repro the problem. But this Index also uses hhctrl.ocx. You may perhaps try these commands:

Click Start, Run and type:

regsvr32 /u hhctrl.ocx

Reboot, and reregister it

regsvr32 hhctrl.ocx

Also, let us know if you're able to generate the problem consistently. You may also try a System Restore rollback (just before you installed the update) to know if that is causing the problem. You can undo the rollback at a later stage, though.

--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

Hi Ramesh,
Like I said the problem in the Index function of the Health & Support Center
is fixed.
I've been checking the other Help pages with my MS software and everything
seems to be working OK except for the Help /Index function in MSFax for XP.
Click on the Index tab of the Help and the Fax Console closes down.
Do you have any thoughts on this niggle?

--
Paul Woodsford
Remove ****NOSPAMPLEASE**** to Reply
Hi Paul,

Download and install this update:

Download details: Windows XP Patch: Enabling Applications to Access HTML
Help in a New, Restricted Mode:
http://www.microsoft.com/downloads/...26-ae89-4cb3-a819-e6da160f2e66&DisplayLang=en


More Informatoin on this update
http://support.microsoft.com/?kbid=811630

--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

"Paul Woodsford"
<paul.woodsford****NOSPAMPLEASE****@***NOSPAM***virgin.***NOSPAM***net>
wrote in message If I go into Help & Support Center I can view the Index Page but nothing
shows on the L hand pane, just a little icon in the top L hand corner.
I've run sfc /scannow with no effect, can anyone help?
 
Ramesh,
I think I have found something else that is probably related.
In Help & Support Center If I click on Index/Search with wild cards/Display
and select Related Topics the Help Center closes.
This happens when I select any " Related Topics"

--
Paul Woodsford
Remove ****NOSPAMPLEASE**** to Reply
Paul,

Unlike the H&S Index, I'm unable able to repro the problem. But this Index
also uses hhctrl.ocx. You may perhaps try these commands:

Click Start, Run and type:

regsvr32 /u hhctrl.ocx

Reboot, and reregister it

regsvr32 hhctrl.ocx

Also, let us know if you're able to generate the problem consistently. You
may also try a System Restore rollback (just before you installed the
update) to know if that is causing the problem. You can undo the rollback at
a later stage, though.

--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

"Paul Woodsford"
<paul.woodsford****NOSPAMPLEASE****@***NOSPAM***virgin.***NOSPAM***net>
wrote in message Hi Ramesh,
Like I said the problem in the Index function of the Health & Support Center
is fixed.
I've been checking the other Help pages with my MS software and everything
seems to be working OK except for the Help /Index function in MSFax for XP.
Click on the Index tab of the Help and the Fax Console closes down.
Do you have any thoughts on this niggle?

--
Paul Woodsford
Remove ****NOSPAMPLEASE**** to Reply
Hi Paul,

Download and install this update:

Download details: Windows XP Patch: Enabling Applications to Access HTML
Help in a New, Restricted Mode:
http://www.microsoft.com/downloads/...26-ae89-4cb3-a819-e6da160f2e66&DisplayLang=en


More Informatoin on this update
http://support.microsoft.com/?kbid=811630

--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

"Paul Woodsford"
<paul.woodsford****NOSPAMPLEASE****@***NOSPAM***virgin.***NOSPAM***net>
wrote in message If I go into Help & Support Center I can view the Index Page but nothing
shows on the L hand pane, just a little icon in the top L hand corner.
I've run sfc /scannow with no effect, can anyone help?
 
Regestering hhctrl has fixed both problems.
Thanks Ramesh

--
Paul Woodsford
Remove ****NOSPAMPLEASE**** to Reply
Paul,

Unlike the H&S Index, I'm unable able to repro the problem. But this Index
also uses hhctrl.ocx. You may perhaps try these commands:

Click Start, Run and type:

regsvr32 /u hhctrl.ocx

Reboot, and reregister it

regsvr32 hhctrl.ocx

Also, let us know if you're able to generate the problem consistently. You
may also try a System Restore rollback (just before you installed the
update) to know if that is causing the problem. You can undo the rollback at
a later stage, though.

--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

"Paul Woodsford"
<paul.woodsford****NOSPAMPLEASE****@***NOSPAM***virgin.***NOSPAM***net>
wrote in message Hi Ramesh,
Like I said the problem in the Index function of the Health & Support Center
is fixed.
I've been checking the other Help pages with my MS software and everything
seems to be working OK except for the Help /Index function in MSFax for XP.
Click on the Index tab of the Help and the Fax Console closes down.
Do you have any thoughts on this niggle?

--
Paul Woodsford
Remove ****NOSPAMPLEASE**** to Reply
Hi Paul,

Download and install this update:

Download details: Windows XP Patch: Enabling Applications to Access HTML
Help in a New, Restricted Mode:
http://www.microsoft.com/downloads/...26-ae89-4cb3-a819-e6da160f2e66&DisplayLang=en


More Informatoin on this update
http://support.microsoft.com/?kbid=811630

--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

"Paul Woodsford"
<paul.woodsford****NOSPAMPLEASE****@***NOSPAM***virgin.***NOSPAM***net>
wrote in message If I go into Help & Support Center I can view the Index Page but nothing
shows on the L hand pane, just a little icon in the top L hand corner.
I've run sfc /scannow with no effect, can anyone help?
 
That's great. Thanks for the feedback.

--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

Regestering hhctrl has fixed both problems.
Thanks Ramesh

--
Paul Woodsford
Remove ****NOSPAMPLEASE**** to Reply
Paul,

Unlike the H&S Index, I'm unable able to repro the problem. But this Index
also uses hhctrl.ocx. You may perhaps try these commands:

Click Start, Run and type:

regsvr32 /u hhctrl.ocx

Reboot, and reregister it

regsvr32 hhctrl.ocx

Also, let us know if you're able to generate the problem consistently. You
may also try a System Restore rollback (just before you installed the
update) to know if that is causing the problem. You can undo the rollback at
a later stage, though.

--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

"Paul Woodsford"
<paul.woodsford****NOSPAMPLEASE****@***NOSPAM***virgin.***NOSPAM***net>
wrote in message Hi Ramesh,
Like I said the problem in the Index function of the Health & Support Center
is fixed.
I've been checking the other Help pages with my MS software and everything
seems to be working OK except for the Help /Index function in MSFax for XP.
Click on the Index tab of the Help and the Fax Console closes down.
Do you have any thoughts on this niggle?

--
Paul Woodsford
Remove ****NOSPAMPLEASE**** to Reply
Hi Paul,

Download and install this update:

Download details: Windows XP Patch: Enabling Applications to Access HTML
Help in a New, Restricted Mode:
http://www.microsoft.com/downloads/...26-ae89-4cb3-a819-e6da160f2e66&DisplayLang=en


More Informatoin on this update
http://support.microsoft.com/?kbid=811630

--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

"Paul Woodsford"
<paul.woodsford****NOSPAMPLEASE****@***NOSPAM***virgin.***NOSPAM***net>
wrote in message If I go into Help & Support Center I can view the Index Page but nothing
shows on the L hand pane, just a little icon in the top L hand corner.
I've run sfc /scannow with no effect, can anyone help?
 
But the problem is not with Search Companion, here.

--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

To resolve this problem do this
Log on to the computer by using an account with administrator permissions.
Click Start, click Run, type %systemroot%\inf, and then click OK.
Locate the Srchasst.inf file.
Right-click the Srchasst.inf file, and then click Install.
This reinstalls the files that Search Companion uses.
 

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