Help - "Printer cannot communicate with the computer" error messag

[Guest]

I'm using a Dell Photo AIO 924 printer that worked before i installed Vista.
Vista can see the printer after i plug it however i get that "cannot
communciate error". So installed new drivers from teh Dell site, checked the
USB cable, turned the printer off and on, and restarted the PC and keep
getting nothing.

Any ideas would be great. Thanks.

 

[Cari \(MS-MVP\)]

Uninstall and reinstall.....the printer should have been disconnected during
the upgrade from XP to Vista and then installed after the upgrade was
complete.

See:
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
and
http://www.coribright.com/windows/Article_One.htm

 

[Guest]

Thanks Cari. i tried uninstalling and re-installing. did it twice but no
luck. Vista can recognize my printer and tell me how much ink i have left in
the cartridges but it can't communicate with it when it comes to printing.
i'm also working this issue with MS tech support. if you have any other help
i'd appreciate it. Thanks.

 

[Cari \(MS-MVP\)]

Try another USB cable.