Help PLs! Script Error trying to open Help and Support.

  • Thread starter Thread starter CK
  • Start date Start date
C

CK

I have no idea what changed but I can not access Help and Support from any of the Windows links. Checked log files for some direction and found this in the Helpctr.log

Script error:
2004/09/20 23:02:34
2004/09/20 23:02:34 Message : Object doesn't support this property or method
2004/09/20 23:02:34 Url : hcp://system/panels/NavBar.htm
2004/09/20 23:02:34 Line : 144
2004/09/20 23:02:34 Character: 1
2004/09/20 23:02:34 Code : 0
2004/09/20 23:02:34
2004/09/20 23:03:45

Can someone please advise me.

CK
 
CK,

What exactly happens when you click Help and Support from Start Menu. And
how are you accessing the Help Center links?

--
Ramesh, MS-MVP XP Shell/UI
http://www.mvps.org/sramesh2k


I have no idea what changed but I can not access Help and Support from any
of the Windows links. Checked log files for some direction and found this in
the Helpctr.log

Script error:
2004/09/20 23:02:34
2004/09/20 23:02:34 Message : Object doesn't support this property or
method
2004/09/20 23:02:34 Url : hcp://system/panels/NavBar.htm
2004/09/20 23:02:34 Line : 144
2004/09/20 23:02:34 Character: 1
2004/09/20 23:02:34 Code : 0
2004/09/20 23:02:34
2004/09/20 23:03:45

Can someone please advise me.

CK
 
What happens is I hear the computer making the sound of processing and I
think I get a second of the hourglass then nothing. Nothing at all. I have
clicked the link under the Help in windows other than i.e. window. I also
can not get any system 32 information. Which I guess I don't know of any way
other than through the Help and Support link. I do try the link in the
start menu as well.

I have winXP Home sp1

I have no idea what changed but I can not access Help and Support from any of the Windows links. Checked log files for some direction and found this in the Helpctr.log

Script error:
2004/09/20 23:02:34
2004/09/20 23:02:34 Message : Object doesn't support this property or method
2004/09/20 23:02:34 Url : hcp://system/panels/NavBar.htm
2004/09/20 23:02:34 Line : 144
2004/09/20 23:02:34 Character: 1
2004/09/20 23:02:34 Code : 0
2004/09/20 23:02:34
2004/09/20 23:03:45

Can someone please advise me.

CK
 
Hello Ramesh are you still out there. I replied to your reply. I am hoping
you have some more info for me.
 
You stated that "I have clicked the link under the Help in window". I'm not
sure which link you're referring to. Try launching helpctr.exe directly
[c:\WINDOWS\pchealth\helpctr\binaries\HelpCtr.exe]. If the same error
occurs, see if any of the Helpctr FAQ helps:
http://www.kellys-korner-xp.com/top10faqs.htm

--
Ramesh, MS-MVP XP Shell/UI
http://www.mvps.org/sramesh2k


Hello Ramesh are you still out there. I replied to your reply. I am hoping
you have some more info for me.
 
None of that has seemed to work but can you look at these error logs from
events and see what you think.

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64020
Date: 9/30/2004
Time: 12:44:53 PM
User: N/A
Computer: THEBEAST
Description:
Windows File Protection scan found that the system file
c:\windows\system32\riched32.dll has a bad signature. This file was restored
to the original version to maintain system stability. The file version of
the system file is 5.1.2600.0.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64004
Date: 9/30/2004
Time: 12:40:39 PM
User: N/A
Computer: THEBEAST
Description:
The protected system file c:\windows\system32\ntdll.dll could not be
restored to its original, valid version. The file version of the bad file is
5.1.2600.1217 The specific error code is 0x800b0100 [No signature was
present in the subject.
].

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

And this link does not work for me either.


Ramesh said:
You stated that "I have clicked the link under the Help in window". I'm not
sure which link you're referring to. Try launching helpctr.exe directly
[c:\WINDOWS\pchealth\helpctr\binaries\HelpCtr.exe]. If the same error
occurs, see if any of the Helpctr FAQ helps:
http://www.kellys-korner-xp.com/top10faqs.htm

--
Ramesh, MS-MVP XP Shell/UI
http://www.mvps.org/sramesh2k


Hello Ramesh are you still out there. I replied to your reply. I am hoping
you have some more info for me.

Ramesh said:
CK,

What exactly happens when you click Help and Support from Start Menu. And
how are you accessing the Help Center links?

--
Ramesh, MS-MVP XP Shell/UI
http://www.mvps.org/sramesh2k


I have no idea what changed but I can not access Help and Support from any
of the Windows links. Checked log files for some direction and found
Click to expand...
this
in
the Helpctr.log

Script error:
2004/09/20 23:02:34
2004/09/20 23:02:34 Message : Object doesn't support this property or
method
2004/09/20 23:02:34 Url : hcp://system/panels/NavBar.htm
2004/09/20 23:02:34 Line : 144
2004/09/20 23:02:34 Character: 1
2004/09/20 23:02:34 Code : 0
2004/09/20 23:02:34
2004/09/20 23:03:45

Can someone please advise me.

CK
Click to expand...
Click to expand...
 
More event viewer logs:
Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64004
Date: 9/30/2004
Time: 12:40:40 PM
User: N/A
Computer: THEBEAST
Description:
The protected system file c:\windows\system32\drivers\ntfs.sys could not be
restored to its original, valid version. The file version of the bad file is
5.1.2600.1106 The specific error code is 0x800b0100 [No signature was
present in the subject.
].

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64020
Date: 9/30/2004
Time: 12:40:40 PM
User: N/A
Computer: THEBEAST
Description:
Windows File Protection scan found that the system file
c:\windows\system32\ntoskrnl.exe has a bad signature. This file was restored
to the original version to maintain system stability. The file version of
the system file is 5.1.2600.1151.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64020
Date: 9/30/2004
Time: 12:40:44 PM
User: N/A
Computer: THEBEAST
Description:
Windows File Protection scan found that the system file
c:\windows\system32\ocmanage.dll has a bad signature. This file was restored
to the original version to maintain system stability. The file version of
the system file is 5.1.2600.0.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64020
Date: 9/30/2004
Time: 12:40:46 PM
User: N/A
Computer: THEBEAST
Description:
Windows File Protection scan found that the system file
c:\windows\system32\odbccp32.dll has a bad signature. This file was restored
to the original version to maintain system stability. The file version of
the system file is 3.520.9042.0.
1

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64004
Date: 9/30/2004
Time: 12:40:59 PM
User: N/A
Computer: THEBEAST
Description:
The protected system file c:\windows\system32\oembios.bin could not be
restored to its original, valid version. The file version of the bad file is
0.0.0.1 The specific error code is 0x800b0100 [No signature was present in
the subject.
].

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

And there are others.

Ramesh said:
You stated that "I have clicked the link under the Help in window". I'm not
sure which link you're referring to. Try launching helpctr.exe directly
[c:\WINDOWS\pchealth\helpctr\binaries\HelpCtr.exe]. If the same error
occurs, see if any of the Helpctr FAQ helps:
http://www.kellys-korner-xp.com/top10faqs.htm

--
Ramesh, MS-MVP XP Shell/UI
http://www.mvps.org/sramesh2k


Hello Ramesh are you still out there. I replied to your reply. I am hoping
you have some more info for me.

Ramesh said:
CK,

What exactly happens when you click Help and Support from Start Menu. And
how are you accessing the Help Center links?

--
Ramesh, MS-MVP XP Shell/UI
http://www.mvps.org/sramesh2k


I have no idea what changed but I can not access Help and Support from any
of the Windows links. Checked log files for some direction and found
Click to expand...
this
in
the Helpctr.log

Script error:
2004/09/20 23:02:34
2004/09/20 23:02:34 Message : Object doesn't support this property or
method
2004/09/20 23:02:34 Url : hcp://system/panels/NavBar.htm
2004/09/20 23:02:34 Line : 144
2004/09/20 23:02:34 Character: 1
2004/09/20 23:02:34 Code : 0
2004/09/20 23:02:34
2004/09/20 23:03:45

Can someone please advise me.

CK
Click to expand...
Click to expand...
 
CK,

Looks like many system files are corrupt. You may try running "SFC /Scannow"
from Command Prompt or RUN with the XP CD in the drive.

--
Ramesh, MS-MVP XP Shell/UI
http://www.mvps.org/sramesh2k


More event viewer logs:
Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64004
Date: 9/30/2004
Time: 12:40:40 PM
User: N/A
Computer: THEBEAST
Description:
The protected system file c:\windows\system32\drivers\ntfs.sys could not be
restored to its original, valid version. The file version of the bad file is
5.1.2600.1106 The specific error code is 0x800b0100 [No signature was
present in the subject.
].

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64020
Date: 9/30/2004
Time: 12:40:40 PM
User: N/A
Computer: THEBEAST
Description:
Windows File Protection scan found that the system file
c:\windows\system32\ntoskrnl.exe has a bad signature. This file was restored
to the original version to maintain system stability. The file version of
the system file is 5.1.2600.1151.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64020
Date: 9/30/2004
Time: 12:40:44 PM
User: N/A
Computer: THEBEAST
Description:
Windows File Protection scan found that the system file
c:\windows\system32\ocmanage.dll has a bad signature. This file was restored
to the original version to maintain system stability. The file version of
the system file is 5.1.2600.0.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64020
Date: 9/30/2004
Time: 12:40:46 PM
User: N/A
Computer: THEBEAST
Description:
Windows File Protection scan found that the system file
c:\windows\system32\odbccp32.dll has a bad signature. This file was restored
to the original version to maintain system stability. The file version of
the system file is 3.520.9042.0.
1

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64004
Date: 9/30/2004
Time: 12:40:59 PM
User: N/A
Computer: THEBEAST
Description:
The protected system file c:\windows\system32\oembios.bin could not be
restored to its original, valid version. The file version of the bad file is
0.0.0.1 The specific error code is 0x800b0100 [No signature was present in
the subject.
].

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

And there are others.

Ramesh said:
You stated that "I have clicked the link under the Help in window". I'm not
sure which link you're referring to. Try launching helpctr.exe directly
[c:\WINDOWS\pchealth\helpctr\binaries\HelpCtr.exe]. If the same error
occurs, see if any of the Helpctr FAQ helps:
http://www.kellys-korner-xp.com/top10faqs.htm

--
Ramesh, MS-MVP XP Shell/UI
http://www.mvps.org/sramesh2k


Hello Ramesh are you still out there. I replied to your reply. I am hoping
you have some more info for me.

Ramesh said:
CK,

What exactly happens when you click Help and Support from Start Menu. And
how are you accessing the Help Center links?

--
Ramesh, MS-MVP XP Shell/UI
http://www.mvps.org/sramesh2k


I have no idea what changed but I can not access Help and Support from any
of the Windows links. Checked log files for some direction and found
Click to expand...
this
in
the Helpctr.log

Script error:
2004/09/20 23:02:34
2004/09/20 23:02:34 Message : Object doesn't support this property or
method
2004/09/20 23:02:34 Url : hcp://system/panels/NavBar.htm
2004/09/20 23:02:34 Line : 144
2004/09/20 23:02:34 Character: 1
2004/09/20 23:02:34 Code : 0
2004/09/20 23:02:34
2004/09/20 23:03:45

Can someone please advise me.

CK
Click to expand...
Click to expand...
 
CK said:
What happens is I hear the computer making the sound of processing an
I
think I get a second of the hourglass then nothing. Nothing at all.
have
clicked the link under the Help in windows other than i.e. window.
also
can not get any system 32 information. Which I guess I don't know o
any way
other than through the Help and Support link. I do try the link i
the
start menu as well.

I have winXP Home sp1

"CK" cmkodai(don'ttypethis)@direcway.com wrote in messag
I have no idea what changed but I can not access Help and Support fro
any of the Windows links. Checked log files for some direction an
found this in the Helpctr.log

Script error:
2004/09/20 23:02:34
2004/09/20 23:02:34 Message : Object doesn't support this property o
method
2004/09/20 23:02:34 Url : hcp://system/panels/NavBar.htm

2004/09/20 23:02:34 Line : 144
2004/09/20 23:02:34 Character: 1
2004/09/20 23:02:34 Code : 0
2004/09/20 23:02:34
2004/09/20 23:03:45

Can someone please advise me.

CK
Click to expand...

If your "Help and Support" doesn't function any more
and you have the following error in your file

C:\WINDOWS\pchealth\helpctr\Logs\helpctr.log

Script error:
Message : Object doesn't support this property or method
Url : hcp://system/panels/NavBar.htm
Line : 144
Character: 1

then you should visit :

http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

Just download the script fixwinxphelp.vbs to your hard disk,
run it (double click) and
if your virus scanner asks what to do,
accept the processing of the script.

The script is :

'fixwinxphelp.vbs - Repairs the damage done by Toni Arts EasyCleaner
'© Doug Knox - Modified 3/25/02 to account for XP over 2000 upgrades
'Based on information provided by Bill James (http://www.billsway.com)

On Error Resume Next

'Declare variables
Dim WSHShell, MyBox, p, p1, p2, p3, p4, q1, q2, q3, q4, t
Dim jobfunc

'Set the Windows Script Host Shell and assign values to variables
Set WSHShell = WScript.CreateObject("WScript.Shell")

p1
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F72DAF7}\1.0\0\win32\"
p2
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F72DAF7}\1.0\HELPDIR\"
p3
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F72DAF7}\1.0\0\win32\"
p4
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F72DAF7}\1.0\HELPDIR\"

Set fso = CreateObject("Scripting.FileSystemObject")
Set q = fso.GetSpecialFolder(0)

q1 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\1"
q2 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\"
q3 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\2"
q4 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\"

'Describe the funtion of the script for a dialog box

jobfunc = "This VB Script has repaired the damage done"
jobfunc = jobfunc & vbCR & "when you ran EasyCleaner on your Windows
XP"
jobfunc = jobfunc & vbCR & "installation, by restoring the correc
Registry"
jobfunc = jobfunc & vbCR & "values for Help and Support."

'This section writes the correct values to the Registry

WSHShell.RegWrite p1, q1
WSHShell.RegWrite p2, q2
WSHShell.RegWrite p3, q3
WSHShell.RegWrite p4, q4

WshShell.Run("helpctr -regserver")

Set Wshshell = Nothing

t = "Confirmation"
MyBox = MsgBox (jobfunc, 4096, t
 
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